Brook Dougherty
@brookdougherty
Certified Veterinary Technician with strong client-service skills and expertise in emergency and specialty small-animal care.
What I'm looking for
I am a Certified Veterinary Technician with extensive experience in emergency, specialty, and general small-animal medicine, paired with strong customer-service roles both on-site and remote. I deliver calm, efficient clinical support—venipuncture, IV catheter placement, anesthesia, medication administration—and manage front-desk responsibilities including scheduling, invoicing, and prescription refills.
Across emergency and specialty practices I have supported high-acuity patients and collaborated with veterinary teams to ensure excellent patient outcomes while communicating clearly and compassionately with owners. I have also worked remotely as a travel agent and virtual customer-service representative, honing problem-solving, organization, and remote-communication skills.
I am reliable, detail-oriented, and focused on providing exceptional client experiences and fostering long-term retention. I bring adaptability, leadership in clinical workflows, and a steady, professional presence to fast-paced veterinary and client-facing environments.
Experience
Work history, roles, and key accomplishments
Certified Veterinary Technician
Vista Animal Hospital
Jan 2024 - Present (1 year 9 months)
Provided client-facing veterinary support including appointment scheduling, invoicing, prescription refills, triage calls, and pet-care guidance to ensure positive experiences for owners and patients.
Travel Agent
Evolution Travel
Jan 2020 - Dec 2022 (2 years 11 months)
Sold and arranged transportation, accommodations, tours, and excursions for clients remotely, managing bookings and customer inquiries to deliver tailored travel solutions.
Certified Veterinary Technician
Alpenglow Veterinary Specialty & Emergency
Jan 2013 - Dec 2021 (8 years 11 months)
Provided internal medicine and emergency care including venipuncture, IV catheter placement, anesthesia support, medication administration, client communication, and procedural coordination.
Fabricator / Virtual Customer Service
OrthoPets
Jan 2011 - Dec 2013 (2 years 11 months)
Assembled animal orthotic and prosthetic devices and supported customers via phone and online channels, including troubleshooting fit issues and coordinating with distributors.
Personal Trainer
Spinal Cord Injury Recovery Project
Jan 2010 - Dec 2011 (1 year 11 months)
Planned and implemented client-specific rehabilitation workouts tailored to spinal cord injury recovery goals and safety requirements.
Personal Trainer
1Lifetime Fitness
Jan 2009 - Dec 2010 (1 year 11 months)
Delivered one-on-one fitness programs focused on client goals, including assessment, planning, and progress monitoring to improve health and performance.
Certified Veterinary Technician
Veterinary Referral Center of Colorado
Jan 2000 - Dec 2007 (7 years 11 months)
Provided specialty patient care in ophthalmology and emergency services, performing venipuncture, IV placement, anesthesia support, medication administration, and client communications.
Certified Veterinary Technician
Longmont Small Animal Hospital
Jan 2023 - Present (2 years 9 months)
Performed clinical duties including venipuncture, IV catheter placement, anesthesia support, medication administration, lab tests, and front-desk tasks to support patient care and client communication.
Receptionist
Thrive Chiropractic and Wellness
Jan 2016 - Present (9 years 9 months)
Managed appointment scheduling, payment processing, high-volume phone inquiries, and insurance benefit verification to maintain efficient front-desk operations.
Education
Degrees, certifications, and relevant coursework
Metropolitan State College of Denver
Bachelor of Science, Biology
Bachelor of Science in Biology from Metropolitan State College of Denver.
Bel-Rea Institute of Animal Technology
Associate of Applied Science, Veterinary Technology
Associate of Applied Science in Veterinary Technology from Bel-Rea Institute of Animal Technology.
Availability
Location
Authorized to work in
Job categories
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