Open to opportunities

Bronwyn Nel

@bronwynnel

Senior medical office administrator delivering compliant billing, records management, and patient-first operations across high-volume clinics.

South Africa

Message

What I'm looking for

I’m looking to continue supporting patient-centered, compliance-driven operations—handling billing, records, and coordination with speed and care—while working in a structured environment where my administration, communication, and problem-solving consistently improve service.

I’m a detail-oriented senior office and medical administrator with two decades of foundational organizational expertise, focused on delivering accurate records management, client/patient relations, and smooth front-office operations. In my current reception and billing role, I manage high-volume workflows while supporting regulatory compliance through disciplined documentation and clinical liaison.

I bring hands-on strengths across medical administration and office finance, including ICD-10 coding, patient billing with Elle Software, and accurate record-keeping in Practice Perfect. Previously, I served as an Office Administrator handling bank statements and petty cash, month-end reporting, payroll liaison with KPMG, and coordination of EMP 201 filings and payments to SARS, while also supporting HR administration, procurement, travel arrangements, and logistics for international operations.

Experience

Work history, roles, and key accomplishments

Receptionist and Billing

Drs Mitchell, Friggens and Associates

Dec 2017 - Jun 2026 (8 years 6 months)

Managed front desk operations, including patient calls, appointment booking, and coordination of specialist and radiology appointments. Handled medical billing using ICD-10 codes and maintained patient records using Practice Perfect.

Medical Billing ICD 10 Coding Elle Software Records Management Clinical Liaison Pathology Results Coordination Billing

Office Administrator

Terumo Corporation

Sep 2007 - May 2017 (9 years 8 months)

Maintained financial records and managed outgoing payments and month-end reporting. Coordinated HR administration, payroll liaison, SARS compliance tasks, office procurement, and logistics for internal and international activities.

Financial Records Management Bookkeeping Petty Cash Management HR Administrator Leave Records Procurement Governance Support Travel Arrangements Stock Control EMP201 Filing SARS Compliance

Commercial Manager Assistant

Tecmed Africa

Apr 2007 - Aug 2007 (4 months)

Oversaw reception within the Kodak X-Ray Film department and supported customer order processing and invoicing. Maintained local warehouse stock control and entered purchase orders into ACCPAC to improve order accuracy.

ORDERS ACCPAC Invoicing Stock Control Inventory Management

Admin Assistant/Reception

Tecmed Africa

Nov 2006 - Mar 2007 (4 months)

Handled telephone and reception duties while developing and maintaining a stock control system. Prepared quotes, processed customer orders, and coordinated shipping and couriering of products nationwide.

Reception Duties Stock Control Quote Preparation ORDERS

Medical Receptionist

Cardiac Clinic

Mar 2006 - Aug 2006 (5 months)

Managed patient appointments and greeted patients while addressing medical queries. Performed basic billing administration through medical aids and liaised with pathology labs and medical aids to support patient care.

Medical Billing Clinical Liaison Records Management

Administration Assistant/Receptionist

Willie Du Plessis Financial Services

Nov 2005 - Feb 2006 (3 months)

Administered medical aid and short-term insurance queries and supported client service. Completed basic bookkeeping and filing duties while performing general reception responsibilities.

Medical Aid Administration Bookkeeping Filing Reception Duties Organization