Open to opportunities

Brittany Baker

@brittanybaker

Licensed massage practitioner delivering deep tissue, Swedish, and sports massage with strong client relations and office administration.

United States

Message

What I'm looking for

I’m looking for a client-focused wellness practice where I can provide massage therapy (deep tissue/Swedish/sports), manage patient accounts and front-desk needs, and work with a supportive team that values organization and great communication.

I’m a Licensed Massage Practitioner with hands-on experience providing deep tissue, Swedish, sports massage, and aromatherapy-based care. As an owner/operator licensed practitioner, I centered every session on clients’ wellness needs and goals while maintaining strong client interaction.

I also bring a solid customer service and office administration background, including front desk operations and patient account management. I’ve checked patients in and out, collected copays, and verified benefits to support efficient workflow and accurate records.

In fast-paced environments, I’ve coordinated daily operations and led teams as a Shift Lead/Manager, handling opening/closing duties, register counts, end-of-day reporting, and guest communication. I’m comfortable using POS systems and balancing responsiveness with accuracy under pressure.

Across roles, I leverage clear communication, scheduling, and organization—supported by tools like Excel, Google, Microsoft Office/Outlook, and Google Docs. I’m looking to join a team where I can deliver exceptional massage care while keeping client experiences, records, and administration running smoothly.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Spokane OB/GYN

Oct 2018 - Nov 2021 (3 years 1 month)

Managed front-desk check-in/check-out, collected copays, and verified benefits to support efficient patient operations.

Front Desk Reception Insurance Verification Medical Terminology Benefit Verification Phone Communication Data Entry Customer Service

Front Desk Receptionist

Sicilia Chiropractic

Sep 2017 - Oct 2018 (1 year 1 month)

Provided front-desk reception support by checking patients in and out, collecting copays, and verifying benefits for smooth clinic operations.

Front Desk Reception Insurance Verification Benefit Verification Customer Service Phone Communication Medical Terminology Administrative Support

Patient Account Coordinator

Lincare Holdings

Dec 2016 - Jun 2017 (6 months)

Maintained patient accounts by keeping billing and insurance information current to support accurate and timely processing.

Medical Billing Insurance Verification Benefit Verification Data Entry Documentation Management Customer Service Administrative Accuracy

Leasing Consultant

Rockwood Property Management

May 2015 - Dec 2016 (1 year 7 months)

Assisted clients with finding future homes and answered pricing questions, while preparing move-in folders to streamline onboarding for new residents.

Property Management Customer Service Sales Support Leasing Administration Phone Communication Data Entry Excel Microsoft Office Google Docs

Shift Lead / Manager

Shakeys Pizza Parlor

Aug 2009 - Mar 2015 (5 years 7 months)

Led shift operations by opening/closing the restaurant, counting registers, and handling daily cash while maintaining communication with customers and staff.

Shift Management Cash Handling Customer Service Sales Support Data Entry