At Fidelis Technology Services Private Limited, I orchestrated workforce planning for a 500+ person resource pool, reducing bench time by 15%. I also introduced engagement initiatives that raised eNPS by 22% and lowered annual attrition from 18% to 12%.
As a Human Resource Business Partner at Fidelis Technology Services Private Limited, I revamped performance management cycles using People Analytics, increasing department productivity by 10%. I led a migration to Monday.com that reduced manual HR reporting by 20 hours per month, and managed onboarding for 20+ new hires monthly.
Earlier, as Deputy Manager at ICICI Bank Limited, I managed branch service operations and a portfolio of 200+ HNW clients. My work included resolving customer grievances and identifying opportunities that increased quarterly branch revenue by 18%.
