Bridget Regan

Researched and resolved complex guest and operational issues by reviewing available information, coordinating across departments, documenting actions, and escalating matters when appropriate. Communicated with Security, Illinois Gaming Board personnel, and Rock Island Police Department in a regulated environment.

Investigated financial discrepancies across source records, reconciliations, AP/AR, and monthly close while maintaining accurate supporting documentation. Analyzed financial information and translated findings into clear recommendations, building repeatable workflows and controls.

Created SOPs, checklists, and training materials that reduced training time by three weeks and contributed to an 88% reduction in turnover measured through MyRestaurant.

Reviewed account and financial records, researched discrepancies, prepared estimates/budgets/proposals, and coordinated accurate information across stakeholders.

Managed approximately 35 patient/document interactions daily in Epic across ER and high-acuity units while maintaining HIPAA/PHI requirements.

Worked in a highly regulated gaming environment requiring close procedural compliance, accuracy, observation, and consistent application of rules.

Organized prospective-student information and explained institutional policies and requirements to students, families, faculty, and university teams.

Pursuing the Google Data Analytics Professional Certificate, Google Analytics Certificate, and Google Advanced Data Analytics, currently in progress.

Grade: 3.52

Earned B.A. degrees in English and Political Science with minors in Criminal Justice and American Sign Language, achieving a GPA of 3.52.

Completed approximately 120 credit hours toward Accounting coursework.