BJBrianna Jenkins
@briannajenkins1
Experienced team lead skilled in customer service and problem-solving.
United StatesWhat I'm looking for
I'm a dedicated professional with a strong background in customer service and team leadership. My experience as a server at JMK Nippon has honed my ability to upsell products and manage cash transactions effectively. I take pride in maintaining accurate records and ensuring customer satisfaction through attentive service.
Currently, I serve as a Team Lead at Janeann’s Custom Cleaning, where I oversee cleaning operations and ensure high standards of cleanliness. My role involves training new employees, managing supplies, and addressing customer needs promptly. I am passionate about creating a positive environment for both my team and our clients.
Experience
Work history, roles, and key accomplishments
Team Lead
Janeann's Custom Cleaning
May 2021 - Present (4 years 1 month)
Led cleaning operations, ensuring spotless surfaces by dusting, sweeping, vacuuming, and mopping, while adhering to professional checklists. Managed supply inventory, delivered quality customer service, and addressed urgent cleaning requests.
Server
JMK Nippon
Aug 2021 - Present (3 years 10 months)
Successfully upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Maintained an accurate register through correct billing, payment processing, and cash management practices, while also assisting managers with resolving service and food-related issues.
Education
Degrees, certifications, and relevant coursework
Blackhawk Technical College
Associate's Degree, General Education
Currently pursuing a degree in General Education. Developing foundational knowledge across various subjects.
East High School
High School Diploma, General Education
Completed high school education, earning a diploma. Focused on general academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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