Brianna Fisher
@briannafisher
Customer service professional specializing in de-escalation, complaint resolution, and first-call success.
United StatesWhat I'm looking for
I’m a customer service professional who thrives on resolving issues quickly, communicating clearly, and keeping customer experience at the center of every interaction. Across multiple roles, I’ve handled 30-plus customer interactions per day while consistently meeting company metrics.
At Booking.com, I delivered detailed, polite support, worked across multiple systems, and handled email responses within a 5-minute time frame. I also partnered with multiple departments to get ongoing issues resolved and used de-escalation techniques to efficiently calm upset callers.
As a Customer Solutions Advocate III at Tandem diabetes, I worked high-importance cases tied to a CFPB consent order. I responded to customer complaints and inquiries in a timely manner, maintained strong performance against metrics, and coordinated with internal teams to drive issue resolution.
Most recently, I served as a Customer Care Specialist at Eversource and supported casework that included outbound calls to customers and merchants plus conference calls. I’m now bringing that same compliance-minded, solution-focused approach to outbound auto-dialer sales at Quote Wizard, including verification, qualification, objection handling, scripted disclosures, and transferring qualified consumers to licensed agents.
Experience
Work history, roles, and key accomplishments
Outbound Sales Representative
Quote Wizard
Feb 2025 - Feb 2026 (1 year)
Conducted high-volume outbound auto-dialer calls to consumers seeking auto and homeowners insurance quotes online. Verified and updated customer information through a structured qualification process, followed compliance guidelines with scripted disclosures, handled objections, and qualified and transferred prospects to licensed insurance agents for quote completion.
Customer Care Specialist
Eversource
Mar 2023 - Feb 2025 (1 year 11 months)
Used Salesforce, COMDATA, CSSP, and SABA to complete timely casework, including outbound calls to customers and merchants and conference calls. Handled 30+ interactions per day, ensured first-call resolutions, de-escalated concerns, and resolved issues with multiple departments while consistently meeting metrics.
Customer Solutions Advocate III
Tandem Diabetes
Jan 2021 - Jan 2023 (2 years)
Managed high-importance cases related to a CFPB consent order and handled customer complaints and inquiries in a timely manner. Averaged 30+ interactions per day, de-escalated upset customers, and worked with multiple departments to resolve ongoing issues while meeting metrics.
Customer Care Advocate Tier I
Booking.com
Apr 2017 - Dec 2020 (3 years 8 months)
Handled 30+ customer interactions per day, providing detailed, polite support to resolve issues and maintain customer satisfaction. Coordinated with multiple departments, responded to emails within 5 minutes, and de-escalated upset callers while meeting company metrics.
Education
Degrees, certifications, and relevant coursework
Youth Challenge Academy
GED, General Educational Development (GED)
Earned a GED through Youth Challenge Academy on August 25, 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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