Brianna Correa
@briannacorrea
Dedicated phlebotomist with strong customer service and leadership skills.
What I'm looking for
My name is Jay Correa, and I have over two years of experience in laboratory phlebotomy, complemented by a strong background in customer service and team leadership. Currently, I work as a Front Desk Associate and Medical Aid at Summit Spine & Joint, where I ensure that patient paperwork is handled efficiently and assist patients post-procedure. My role requires a comprehensive understanding of Excel and Microsoft programs, which I utilize to streamline operations and improve patient experiences.
In addition to my medical experience, I have held managerial positions at Pop Vault and Hot Topic, where I developed my leadership skills and learned to handle various customer service challenges. I am adept at managing store operations, processing transactions, and addressing employee and customer concerns. My ability to communicate effectively in both English and basic Spanish allows me to connect with a diverse range of individuals, enhancing my ability to provide exceptional service.
Experience
Work history, roles, and key accomplishments
Manager
Pop Vault
Apr 2023 - Present (2 years 1 month)
As a Manager, I oversee store operations, handle cash management, and process merchandise orders. I also address employee concerns and customer feedback, ensuring a positive store environment.
Front Desk Associate
Summit Spine & Joint
Feb 2024 - Present (1 year 3 months)
As a Front Desk Associate, I manage patient paperwork, assist with post-procedure care, and ensure accurate patient information. I work closely with the insurance team to handle copays and maintain a smooth clinic operation.
Seasonal Assistant Manager
Hot Topic
Sep 2022 - Feb 2023 (5 months)
In my role as a Seasonal Assistant Manager, I managed store operations, including opening and closing procedures, promotional sales, and cash audits, while ensuring excellent customer service.
Overnight Phlebotomist
Memorial Health University
Nov 2021 - Oct 2022 (11 months)
As an Overnight Phlebotomist, I collected and processed blood samples, performed venipuncture, and communicated results to medical staff, ensuring patient care during overnight shifts.
Education
Degrees, certifications, and relevant coursework
Memorial Health University
Phlebotomy
2021 - 2022
Worked weekend overnight shifts collecting, labeling, and sorting blood draws from patients all over the hospital. Performed venipuncture to collect blood samples from patients and ran those samples in the lab as well as informing appropriate personnel of results.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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