Open to opportunities

Brianna Claiborne

@briannaclaiborne

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IT professional specializing in server diagnostics, Nvidia hardware, and customer-focused technical support.

United States

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What I'm looking for

I seek hands-on technical roles in data centers or IT support where I can troubleshoot server hardware, work with stakeholders, and grow in infrastructure and systems engineering.

I am an IT professional with hands-on experience diagnosing and repairing Nvidia server units (NVIDIA HGX A100/A200), configuring data center equipment, and using Linux to analyze failure logs and update firmware. I pair technical troubleshooting skills with strong stakeholder communication and proficiency in Microsoft Excel, Outlook, Teams, and PDU control configuration.

My background includes high-volume customer service and sales roles where I exceeded targets, supported policyholders, and used CRM tools like Salesforce and HubSpot. I hold a B.S. in Psychology and am completing an M.S. in Information Technology, bringing both technical aptitude and a client-centered approach to operational and support roles.

Experience

Work history, roles, and key accomplishments

Current

Server Technician

Current

SMS Infocomm

Mar 2025 - Present (1 year)

Performed diagnostic testing and troubleshooting on NVIDIA HGX A100/A200 server units, identified defective components via Linux log analysis, replaced firmware/hardware, and configured data center servers, storage, networking, and PDU controls to ensure operational readiness.

NVIDIA HGX Linux Firmware PDU Configuration Storage Systems

Customer Service Representative

GEICO

Feb 2025 - Dec 2025 (10 months)

Supported policyholders in a high-volume call center by answering billing questions, processing policy changes, and providing tailored recommendations to improve customer satisfaction and retention.

Customer Service Policy Administration Call Center Operations Billing Support CRM

Call Center Representative

Prodapt

Jan 2024 - Jan 2025 (1 year)

Handled high-volume inbound calls using product scripts, built customer relationships, identified upsell opportunities, and met daily quality and productivity targets while maintaining accurate call records.

Upselling Customer Relations

Membership Coordinator

Masterworks

Feb 2023 - Jan 2024 (11 months)

Conducted 200–300 outreach calls daily, closed 109 client sales, contributed to 23% of company-wide new revenue growth, and increased engagement and sales volume in assigned territory using Salesforce and HubSpot for reporting.

Salesforce HubSpot Outbound Calling Lead Qualification Sales Closing Salesforce Reporting Revenue Growth Customer Engagement

Behavioral Technician

Behavioral Transformation

Jan 2020 - Feb 2023 (3 years 1 month)

Delivered one-on-one therapy for children, maintained detailed progress notes and billing/insurance documentation, and tracked behavior intervention outcomes using interval recording and ABC data to measure client progress.

Behavioral Interventions Progress Notes Data Collection ABC Client Communication