Brian Latham

I've led patient-engagement, contact-center, and service-delivery operations for SubjectWell, M&B Sciences, Alcanza Clinical Research, StudyKIK, and Trialmed. Across regulated clinical research environments, I improve patient qualification, enrollment performance, service quality, and operational accountability.

At StudyKIK, I built and directed a global patient-engagement organization approaching 100 employees. I partnered with technology teams on digital self-screening that reduced labor costs by approximately 30% while increasing productivity and qualification by approximately 43%.

I've also improved under-enrolling programs at SubjectWell by approximately 13%, increased engagement and qualification at M&B Sciences by approximately 42%, and increased qualified-patient volume at Alcanza by approximately 30%. My work spans workforce planning, capacity, quality, SLAs, escalation management, analytics, automation, and omnichannel patient communication.

I'm focused on translating patient demand and frontline insights into practical workflows, stronger teams, and better experiences for patients, clients, sponsors, and research sites.