Brian Chapman
@brianchapman
IRS workflow and appeals-focused supervisor who routes cases, maintains accuracy, and improves team performance.
United StatesWhat I'm looking for
I’m a back-up supervisor and lead within the IRS Exams Department, focused on keeping daily workflow moving and ensuring employees complete required tasks. I oversee activity on the floor, delegate workload effectively, and monitor performance while maintaining accurate system updates.
In my day-to-day work, I perform case research and routing using IDRS, connect statutory notice of deficiency letters to the correct reports, and manage certified mailing on time. I also download and process cases from the DUT, move them into the CDI incoming folder for updating on RGS & IDRS systems, and input Undeliverables into the URT system so case status stays current.
I’ve also worked as a Tax Examiner and Appeal Specialist—reviewing incoming Appeal cases, updating IRS information, making civil penalty determinations, and applying reasonable cause criteria. I educate taxpayers through written and email communication, handle administrative record keeping and data entry, and support coworkers through lead duties and answering assignment questions.
Experience
Work history, roles, and key accomplishments
Digital Scanner Specialist
Internal Revenue Service
Jan 2009 - Present (17 years 4 months)
Research IDRS cases that require correct routing from the NO Campus found folder to the proper location. Associate statutory notice of deficiency letters with reports, manage certified mailing timing, move cases into CDI incoming for updates on RGS/IDRS, and enter undeliverables into URT to update case status.
Tax Examiner & Appeals Specialist
Internal Revenue Service
Jan 2009 - Present (17 years 4 months)
Review incoming Appeals cases for required documents and update information in IRS systems. Make civil penalty determinations (waiving or assessing), educate taxpayers on filing duties, evaluate reasonable cause for taxpayer explanations, and support written/email communication and penalty notice requests/provision.
Back-up Supervisor, Exams
Internal Revenue Service
Jan 2009 - Present (17 years 4 months)
Supervise workflow on the Exam Department floor to ensure daily tasks are completed, overseeing employee activities and delegating workloads. Monitor performance, enter inventory information into IRS systems, and provide backup IT support across departments.
Warehouse Supervisor & Forklift
B. Barks Trucking Company
Jan 1989 - Jan 2009 (20 years)
Oversee daily warehouse operations and supervise staff, including backup forklift duties when needed. Manage inventory recording and shipping/receiving, train new workers, and coordinate cold storage meat responsibilities.
Education
Degrees, certifications, and relevant coursework
South Philadelphia High School
Attended South Philadelphia High School in Philadelphia, Pennsylvania.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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