Open to opportunities

David Groves

@davidgroves

Message

Tax Preparer and operations coordinator focused on accurate returns and calm, customer-first service.

United States

Message

What I'm looking for

I’m looking for a fast-paced, customer-focused role where I can prepare accurate federal/state returns or coordinate logistics, use clear communication to resolve issues quickly, and contribute to a team that values discretion, reliability, and continuous improvement.

I prepare accurate federal and state individual income tax returns, interviewing clients to gather and verify financial information and explaining outcomes in clear language. I pride myself on handling sensitive data with accuracy and discretion, and I resolve e-file issues quickly to deliver reliable service in high-volume retail environments.

Beyond taxes, I coordinate freight from dispatch through delivery, proactively communicate load status, and support drivers with routing, scheduling, and issue resolution. I’ve also built leadership experience as an assistant manager, overseeing daily operations, training staff, and maintaining fast, friendly service under pressure.

Experience

Work history, roles, and key accomplishments

Current

Tax Preparer

Current

Jackson Hewitt

Nov 2025 - Present (7 months)

Prepared accurate federal and state individual income tax returns by interviewing clients to gather and verify financial information. Resolved e-file issues and provided confidential, high-quality service in a fast-paced retail environment.

Tax Preparation Interviewing Customer Service Confidentiality Problem Solving

Logistics Coordinator

828 Logistics

Aug 2022 - May 2024 (1 year 9 months)

Coordinated and tracked freight loads from dispatch through delivery while proactively communicating load status to customers. Supported drivers with routing, scheduling, and issue resolution during transit.

Freight Coordination Shipment Tracking Driver Support Routing Scheduling Logistics Operations

Driver

Uber

Oct 2021 - Oct 2022 (1 year)

Provided safe, reliable transportation for riders to their chosen destinations while offering friendly, knowledgeable local recommendations. Maintained a positive customer experience in a fast-paced environment.

Customer Service Rider Communication Recommendations Problem Solving Time Management Customer Experience

Enterprise Operations Coordinator

Total Quality Logistics

Jul 2019 - Oct 2021 (2 years 3 months)

Supported truck drivers, dispatchers, customers, and TQL brokers to ensure freight loads were properly scheduled, picked up, and delivered on time. Monitored shipments and troubleshot issues that arose while trucks were en route.

Freight Operations Dispatch Coordination Customer Support Scheduling Troubleshooting On Time Delivery Support

Assistant Manager

MOD Pizza

Oct 2017 - Jan 2019 (1 year 3 months)

Oversee daily restaurant operations to maintain smooth, high-performance service. Managed food and supply ordering and led staff to deliver fast, friendly service for an excellent guest experience.

Restaurant Operations Team Leadership Inventory Management Customer Service

Assistant Manager

McDonald's

May 2014 - Sep 2017 (3 years 4 months)

Assisted store management with daily operations by leading shifts and directing crew members to deliver fast, friendly service. Created shift schedules and supported hiring through interviewing and onboarding new employees.

Crew Management Customer Service Scheduling Interviewing Onboarding Operational Support