Open to opportunities

Brian Adair Mendoza Herrera

@brianadairmendozaher

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Customer Success Manager driving product adoption, churn mitigation, and ROI for enterprise accounts across Europe.

France

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What I'm looking for

I’m looking for an enterprise customer success role where I can drive product adoption, retention, and measurable ROI through KPI-driven strategies—working cross-functionally on complex transformations (ERP/SaaS) with strong ownership of user readiness and change management.

I’m a trilingual Industrial Engineer with 5+ years of international experience leading post-sales service delivery, client onboarding, and digital transformation for Fortune 500 accounts. I’m known for aligning complex customer requirements with technical solutions to maximize client ROI and lifetime value (LTV).

In my current role at Capgemini (Client: Air Liquide), I orchestrate a European rollout and change strategy within the Supply Chain perimeter for the massive SAP S/4HANA Core Model migration. I lead comprehensive Design & Event Change Impact Assessments and deploy localized Train-the-Trainer (TTT) frameworks to secure user readiness and post-Go-Live logistics continuity.

Previously at Capgemini (Client: L’Oréal), I owned retention and churn mitigation for a flagship L’Oréal account within an S2C perimeter, mitigating churn, maximizing LTV, and boosting CSAT by +15%. I also managed 30+ global consultants, cutting Time-to-Value (TTV) by 20%, and identifying account expansion opportunities through automated insights.

Earlier, I specialized in Procurement P2P (Procure-to-Pay) transformation for Pernod Ricard—maximizing software ROI and scaling user enablement through 50+ multilingual training tracks for 300+ international users. Before that, as a Supply Flow Pilot & Key Account Supplier for Danone, I managed end-to-end supply chain operations, maintaining a 98.5% SLA while synchronizing manufacturing and logistics.

Experience

Work history, roles, and key accomplishments

Current

Rollout & Change Coordinator

Current

Capgemini

Jan 2026 - Present (5 months)

Orchestrate the European rollout and change strategy for a multi-country SAP S/4HANA Core Model migration within the supply chain perimeter. Lead design and event change impact assessments and deploy Train-the-Trainer frameworks to ensure user readiness and post–go-live logistics continuity.

SAP S 4HANA Change Management User Readiness Impact Assessments Supply Chain Transformation

Service Delivery Manager

Capgemini

Jan 2023 - Jan 2026 (3 years)

Led adoption and health reviews for a flagship L'Oréal account, mitigating churn, maximizing LTV, and boosting CSAT by +15%. Managed 30+ global consultants, cutting time-to-value by 20% and identifying account expansion opportunities via automated insights.

& Customer Success Product Adoption CSAT Time To Value Stakeholder Management KPI Reporting

P2P Procurement Consultant

Capgemini

Jan 2022 - Jan 2023 (1 year)

Drove procurement Procure-to-Pay (P2P) transformation outcomes for Pernod Ricard by maximizing digital transformation milestones and software ROI. Designed and delivered 50+ multilingual training tracks for 300+ users, reducing post-deployment support tickets by 30% and bridging engineering and business teams.

Procure To Pay (P2P)Procurement Transformation Digital Transformation Enterprise Training Multilingual Support Change Enablement

Supply Flow Pilot & Key Account

Danone

Jan 2020 - Jan 2021 (1 year)

Managed end-to-end supply chain operations for Danone’s top-revenue portfolio, synchronizing manufacturing and logistics to support customer supply and brand production. Maintained a 98.5% SLA while coordinating cross-functional execution across operations.

Supply Chain Operations SLA Management Operations Planning Logistics Coordination Manufacturing Coordination Cross functional Leadership

Education

Degrees, certifications, and relevant coursework

Tecnológico de Monterrey (ITESM)

Double Degree in Industrial Engineering, Industrial Engineering

2015 - 2020

Completed the Industrial Engineering double degree at Tecnológico de Monterrey from 2015 to 2020 as part of a dual program with Université de Technologie de Troyes.

McGill University

Course in Communication and Leadership, Communication and Leadership

2016 -

Completed a course in Communication and Leadership in 2016 at McGill University in Montreal, Canada.

Harvard University and MIT

Course in Communication and Leadership, Communication and Leadership

2017 -

Completed a course in Communication and Leadership in 2017 at Harvard University and MIT in Boston, Massachusetts.

Université de Technologie de Troyes (UTT)

Double Degree in Industrial Engineering, Industrial Engineering

2015 - 2020

Completed the Industrial Engineering double degree at Université de Technologie de Troyes from 2015 to 2020 as part of a dual program with Tecnológico de Monterrey.