Bret Trammell
@brettrammell
Remote communications and customer experience professional, skilled in analysis, support, and clear written communication.
What I'm looking for
I’m a college graduate with remote communications and customer service experience, and I enjoy turning customer interactions into clear, useful summaries. As a Communications Analyst, I worked remotely summarizing customer emails, phone calls and forms.
Previously, I supported customers and teams in fast-paced environments—leading Web chat, assisting in social media management using Sprout Social, and resolving system issues that impacted daily operations. I’ve built strong customer relationships through excellent written and verbal communication.
I also bring transferable administrative and operations experience from my roles as a Legal Assistant and bank teller, including scheduling court dates and handling banking needs like deposits, cashing checks, transfers, money orders, and cashier’s checks.
Experience
Work history, roles, and key accomplishments
Communications Analyst
Foureyes
Apr 2022 - Mar 2024 (1 year 11 months)
Worked remotely to summarize customer emails, phone calls, and submitted forms to support customer communications and experience workflows.
Customer Experience Associate
Umpqua Bank
Jul 2018 - Mar 2020 (1 year 8 months)
Provided customer service support in a banking environment, helping customers resolve inquiries and navigate day-to-day needs.
Customer Service Representative
Silpada Designs
Jun 2011 - Nov 2015 (4 years 5 months)
Led web chat support and assisted with social media management using Sprout Social, while resolving system issues and supporting representatives’ daily operations.
Legal Assistant
McNearney & Associates
Jan 2011 - Jun 2011 (5 months)
Scheduled court dates and coordinated hiring of local council as part of legal administrative support.
Bank Teller
Valley View Bank
Oct 2007 - Dec 2010 (3 years 2 months)
Assisted customers with banking transactions including deposits, check cashing, transfers, money orders, and cashier’s checks.
Customer Advocate
Farmers Insurance
Jul 2007 - Sep 2007 (2 months)
Answered agent calls regarding auto and home policy topics and provided responsive information to support ongoing customer needs.
Special Education Paraprofessional
Oak Hill Elementary
Sep 2006 - Jun 2007 (9 months)
Supported five students in classroom settings by helping them stay on task and assisting teachers with grading and organizing classroom activities.
Education
Degrees, certifications, and relevant coursework
MidAmerica Nazarene University
Bachelor’s Degree, English
Earned a bachelor’s degree in English from MidAmerica Nazarene University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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