Open to opportunities

Bret Trammell

@brettrammell

Remote communications and customer experience professional, skilled in analysis, support, and clear written communication.

United States

Message

What I'm looking for

I’m looking to take valuable skills learned in previous positions into new, exciting, and challenging areas of employment—where I can contribute through remote communications, strong customer support, and clear, professional coordination.

I’m a college graduate with remote communications and customer service experience, and I enjoy turning customer interactions into clear, useful summaries. As a Communications Analyst, I worked remotely summarizing customer emails, phone calls and forms.

Previously, I supported customers and teams in fast-paced environments—leading Web chat, assisting in social media management using Sprout Social, and resolving system issues that impacted daily operations. I’ve built strong customer relationships through excellent written and verbal communication.

I also bring transferable administrative and operations experience from my roles as a Legal Assistant and bank teller, including scheduling court dates and handling banking needs like deposits, cashing checks, transfers, money orders, and cashier’s checks.

Experience

Work history, roles, and key accomplishments

Communications Analyst

Foureyes

Apr 2022 - Mar 2024 (1 year 11 months)

Worked remotely to summarize customer emails, phone calls, and submitted forms to support customer communications and experience workflows.

Customer Communications Email Summarization Remote Work Written Communication Attention To Detail

Customer Experience Associate

Umpqua Bank

Jul 2018 - Mar 2020 (1 year 8 months)

Provided customer service support in a banking environment, helping customers resolve inquiries and navigate day-to-day needs.

Customer Service client support Banking Inquiries Communication Skills Administrative Support Documentation

Customer Service Representative

Silpada Designs

Jun 2011 - Nov 2015 (4 years 5 months)

Led web chat support and assisted with social media management using Sprout Social, while resolving system issues and supporting representatives’ daily operations.

Chat Support Social Media Management Sprout Social Customer Service Representative Support Communication Skills