Brett Kamrud

I am a certified IT specialist with over three years of hands-on experience in information technology operations and end-user support. I focus on listening to user needs and resolving technical issues with empathy and clear communication.

My technical work spans Windows, macOS, mobile platforms, identity management with Active Directory and Okta, device management via Microsoft Intune, and service management tools like SysAid and ServiceNow. I have supported both Tier 1 and Tier 2 incidents and maintained high user satisfaction through efficient troubleshooting.

I designed and implemented a standardized IT onboarding presentation adopted by HR and led onsite infrastructure setup for a branch reopening, demonstrating both initiative and cross-functional collaboration. I have experience provisioning and managing corporate mobile devices and assisting executives with Mac and iPhone configurations.

I hold CompTIA A+ (valid through February 2028) and a Google IT Support Professional Certificate, and I seek roles where I can continue improving user experience, streamline operational workflows, and contribute to a customer-focused IT team.