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Brenda Muzioreva

@brendamuzioreva

Multilingual legal professional transitioning to AI-focused prompt engineering and annotation.

Poland
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What I'm looking for

I seek roles applying legal writing and customer-support discipline to AI: prompt engineering, annotation, and QA in collaborative, fast-paced teams focused on clarity and data integrity.

I am a detail-oriented, multilingual professional with a strong foundation in legal writing, customer support, and cross-functional collaboration. I bring precise written communication and a habit of thorough documentation from legal practice into technical workflows.

At Concentrix I delivered high-quality customer support via Zendesk and Skyspeed, maintained 95%+ customer satisfaction, and earned “Best Overall Agent,” demonstrating empathy, efficiency, and reliable performance under pressure.

Previously, as a Junior Legal Program’s Officer and Legal Intern, I drafted pleadings, affidavits, client correspondence, and case summaries, conducted intake interviews, maintained secure filing systems, and supported attorneys in pretrial preparation—skills directly transferable to annotation, labeling, and AI failure reporting.

I adapt quickly to new tools and workflows, collaborate effectively with cross-functional teams, and focus on delivering accurate, well-documented results. I am passionate about contributing to AI through prompt engineering, annotation, and linguistic precision.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of KwaZulu-Natal logoUK

University of KwaZulu-Natal

Bachelor of Laws (LLB), Law

Activities and societies: Legal Aid Clinic volunteer; Debate Society

Completed a Bachelor of Laws (LLB) with focus on legal writing, research methodology, and case analysis; active in the Legal Aid Clinic and Debate Society.

Tech stack

Software and tools used professionally

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Brenda Muzioreva - Customer Support Specialist - Concentrix | Himalayas