At TELUS, I measured 400+ cases daily against detailed guidelines, identifying potential quality issues and inconsistencies. I applied those guidelines to real case content and user behavior and contributed accurate data for trend analysis and follow-up reporting.
I also self-reviewed my work, stayed current on policy updates, and participated in calibration meetings to discuss recurring issues and share findings that supported team-wide consistency.
At WSB University, I supported academic research through data collection, analysis, interpretation, and literature reviews. I also contributed to drafting and editing scholarly texts with academic staff.
As a Lawyer / Attorney at Kahramanmaras Bar Association, I reviewed case information, prepared legal reports and opinions, and managed cases from planning through documentation. I led negotiation and mediation sessions that resolved 80% of labor disputes through structured, amicable agreements.
