Brenda Long
@brendalong1
I lead welcoming dining experiences for residents, families, and service teams.
What I'm looking for
At Bethany Home Inc., I oversee daily dining operations that support resident satisfaction, food safety, and welcoming experiences for residents and families.
I lead dining staff through scheduling, training, and ongoing coaching while collaborating with interdisciplinary teams to meet dietary needs. I also handle resident and family concerns with compassion and support special events, holiday meals, and engagement initiatives.
Previously, I supported personalized customer experiences at Ulta Beauty through product recommendations, retail operations, and organized sales areas.
I bring experience in food service management, team leadership, customer service, and senior living, and I’m eager to keep developing my leadership skills in a positive, service-focused organization.
Experience
Work history, roles, and key accomplishments
Guest Service Manager
Bethany Home Inc.
Oct 2022 - Present (3 years 11 months)
Oversee daily dining operations to ensure quality service, resident satisfaction, and compliance with food safety standards. Lead and support dining staff through scheduling, training, and ongoing coaching.
Education
Degrees, certifications, and relevant coursework
Fox Valley Technical College
Technical Certificate, Team Leadership & Support
2020 - 2021
Pursued technical education with emphasis on team leadership and on-the-job support.
Waupaca High School
High School Diploma, Customer Service & Guest Relations
2016 - 2020
Completed high school education with a focus on customer service and guest relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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