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Brenda Long

@brendalong1

I lead welcoming dining experiences for residents, families, and service teams.

United States
Message

What I'm looking for

I'm looking to continue developing my leadership skills while contributing to a positive, service-focused organization that values welcoming experiences for customers, residents, and families.

At Bethany Home Inc., I oversee daily dining operations that support resident satisfaction, food safety, and welcoming experiences for residents and families.

I lead dining staff through scheduling, training, and ongoing coaching while collaborating with interdisciplinary teams to meet dietary needs. I also handle resident and family concerns with compassion and support special events, holiday meals, and engagement initiatives.

Previously, I supported personalized customer experiences at Ulta Beauty through product recommendations, retail operations, and organized sales areas.

I bring experience in food service management, team leadership, customer service, and senior living, and I’m eager to keep developing my leadership skills in a positive, service-focused organization.

Experience

Work history, roles, and key accomplishments

BI
Current

Guest Service Manager

Bethany Home Inc.

Oct 2022 - Present (3 years 11 months)

Oversee daily dining operations to ensure quality service, resident satisfaction, and compliance with food safety standards. Lead and support dining staff through scheduling, training, and ongoing coaching.

Education

Degrees, certifications, and relevant coursework

Fox Valley Technical College logoFC

Fox Valley Technical College

Technical Certificate, Team Leadership & Support

2020 - 2021

Pursued technical education with emphasis on team leadership and on-the-job support.

WS

Waupaca High School

High School Diploma, Customer Service & Guest Relations

2016 - 2020

Completed high school education with a focus on customer service and guest relations.

Tech stack

Software and tools used professionally

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