Open to opportunities

brenda ferdinand

@brendaferdinand

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Motivated virtual assistant skilled in organization, communication, and administrative support.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can provide organized administrative support, improve workflows, and contribute to client satisfaction and growth.

I am a detail-oriented Virtual Assistant trained through the ALX VA Program, experienced in calendar and email management, task systems, and administrative support using Google Workspace, Microsoft Office, and Trello. I have improved workflow efficiency and customer satisfaction in prior roles by streamlining order tracking, client communication, and booking processes.

I bring proven experience supporting sales and operations, contributing to brand visibility through digital engagement, and coordinating outreach and virtual leadership sessions for youth programs. I am eager to support busy professionals and businesses with efficient, high-quality virtual assistance that enhances productivity and workflow.

Experience

Work history, roles, and key accomplishments

Current

Program Support Volunteer

Current

Yali Network Lagos

Jun 2025 - Present (6 months)

Supported youth empowerment and digital literacy initiatives by promoting programs, engaging participants, and coordinating outreach; helped organize virtual leadership sessions to strengthen collaboration.

Program Coordination Outreach

Current

Volunteer Activator

Current

Deprived Children Movement

Sep 2005 - Present (20 years 3 months)

Contributed to outreach projects improving children’s education and welfare and was recognized for teamwork, empathy, and effective coordination across volunteer activities.

Volunteer coordination Outreach Program Support Youth Engagement event support Teamwork

Office Assistant

Onigele Craft

Aug 2021 - Aug 2023 (2 years)

Streamlined order tracking and client communication processes, improving workflow efficiency and customer satisfaction; strengthened client retention through timely service delivery and digital engagement support.

Order Management Client Communication Google Workspace Microsoft Office Trello Customer Service Process Improvement

Sales Representative

Hayat Kimya

Aug 2019 - May 2021 (1 year 9 months)

Maintained prompt customer communication and accurate order documentation to improve customer satisfaction; supported sales with product data entry, invoice processing, and stock updates to ensure timely deliveries.

Sales Support Invoicing Customer Communications Microsoft Office Data Entry

Personal Assistant

Rhonkefella Collections

Dec 2017 - Oct 2018 (10 months)

Streamlined client booking and communication processes to ensure faster response times and improved service delivery; supported digital engagement by responding to inquiries and maintaining social media updates.