At COMSAT (SKY Service Partner), I reduced the operational backlog by 95%, from 290 to 15 service orders within two weeks, through logistics coordination, operational follow-up, and closure control. I also coordinated nationwide technical services and monitored service-order progress against SLAs.
At SKY Television, I led the operational recovery of the Michoacan, Morelos, and Guerrero region, reducing turnaround times and stabilizing pending services to fewer than 15 days. I coordinated more than 100 services per day and monitored approximately 80 active technicians.
Earlier, I supported wireless internet operations at SKY Television, including incident support, distributor coordination, and service-order monitoring. I use Microsoft Excel, Salesforce, Oracle Field Service, SAP, and other operational tools for reporting, KPI monitoring, and service coordination.
