Luis Arredondo

Oversaw regional operational performance and service continuity across 10+ LATAM markets, coordinating customers, vendors, and internal engineering teams to maintain high-availability SLAs. Led critical incident management and escalation processes for IMS Core Network, SMS, and billing platforms, driving MTTR improvements.

Led LATAM operational delivery and support for RBT and CVAS services across multiple countries, managing strategic telecom partnerships with America Movil, Digicel, Liberty and Tigo. Spearheaded the America Movil Project operational rollout and managed cloud migration initiatives (AWS/GCP).

Delivered production operations, platform implementations, upgrades, and operational readiness for RBT services across Mexico, Central America, and the Caribbean, supporting Telefonica and Digicel projects. Conducted root cause analysis on recurring incidents and implemented corrective measures.

Provided Core Network technical support for Mexico and the CALA region, serving as subject matter expert for MSC and SBC platforms. Led implementation and production rollout activities for Telcel Mexico and coordinated deployment for the America Movil LDI Core Network project.

Selected for the Nortel New Graduate Program (Class of 2008), contributing to CDMA core and wireless network engineering initiatives. Developed engineering tools and operational improvements, accelerating adoption of the Nortel Pathfinder Plus tool from 45% to 90% within 3 months.

B.Eng. in Electronics and Communications Engineering with a Communications Specialty. Thesis on the design and optimization of a submarine fiber optic communications system from Los Cabos to Puerto Vallarta.

Partial studies in Communications and Electronics Engineering.

Training in Core Network and GSM/WCDMA.

Training in VoIP, IP Routing, and CDMA.

Training in Lean Six Sigma Basics.