Open to opportunities

Breanna Hanson-Croswhite

@breannahanson-croswh

Message

Customer-focused banking and retail professional with 15+ years in cash handling and team leadership.

United States

Message

What I'm looking for

I am seeking a customer-facing role in banking or retail where I can train teams, improve member experiences, handle cash operations accurately, and contribute to sales and service goals.

I am a dedicated customer service and retail/banking professional with over 15 years of experience in cash handling, branch teller duties, and retail store management. I have a proven record of exceeding referral and sales goals, building strong member and customer relationships, and maintaining accurate transaction records while adhering to security and compliance protocols.

I excel at training and coaching teams, resolving member and customer issues with empathy, and improving operational efficiency through careful cash reconciliation and process adherence. I am authorized to work in the U.S. and seek to leverage my teller and retail management background to enhance customer experiences and drive business results.

Experience

Work history, roles, and key accomplishments

Member Service Representative

Sound Credit Union

Mar 2024 - Mar 2025 (1 year)

Provided member service and transaction support, promoted credit union products to consistently meet monthly sales targets, and resolved member issues to maintain high satisfaction.

Customer Service Cash Handling Product Promotion Online Banking Support Cross Functional Collaboration Sales Targets

Guest Service Representative

Safeway

Dec 2023 - Mar 2024 (3 months)

Handled daily customer transactions and cash operations while providing high-quality guest service and supporting store merchandising and communication needs.

Cash Handling Customer Service Merchandising Refunds Money Orders Stress Management

Bank Teller

Rainier Pacific Bank

Apr 2006 - Feb 2011 (4 years 10 months)

Processed daily teller transactions, audited reports and accounts, met referral goals, and identified fraudulent activity while following security and compliance procedures.

Cash Handling Fraud Detection ATM Night Drop Processing Referrals Regulatory Compliance

Store Manager

Cathy Jean

Oct 2003 - Mar 2006 (2 years 5 months)

Managed store operations including hiring, training, scheduling, merchandising, cash deposits, and performance coaching to drive sales and operational efficiency.