Open to opportunities

Brawl Smiley

@brawlsmiley

Message

I manage high-volume live chat operations and remote administrative workflows.

Serbia

Message

What I'm looking for

I'm looking for a remote-first role where I can support operations, client communication, scheduling, and administrative workflows while using AI and productivity tools to deliver accurate work quickly.

At Cloudworkers, I manage simultaneous real-time conversations across multiple client accounts, meeting SLA targets in high-volume conditions.

I produce clear, empathetic, on-brand written communication and keep conversation logs, client requests, and data entries organised across CRM and ticketing platforms. I also document context accurately to support seamless handovers between shifts.

I use Claude, ChatGPT, Google Workspace, and Microsoft Office to streamline remote administrative work, from schedules and invoices to research summaries and client documentation. I thrive in asynchronous, remote-first environments and learn new platforms quickly with minimal onboarding.

Experience

Work history, roles, and key accomplishments

Current

Live Chat Operator

Current

Cloudworkers

Jan 2023 - Present (3 years 7 months)

Managed simultaneous real-time conversations across multiple client accounts, consistently meeting SLA targets under high-volume conditions. Produced clear, empathetic, on-brand written responses and maintained organised records of conversation logs and client requests.

Ticketing Systems SLA Management Google Workspace CRM Written Communication Remote Collaboration