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brandon nanje

@brandonnanje

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Customer Helpdesk Representative at TrendHR who resolved tier-1 and tier-2 software, hardware, and network incidents.

Cameroon

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At TrendHR, I provided tier-1 and tier-2 IT support to internal staff and global corporate clients, diagnosing software, hardware, and network incidents. I handled 40–50 client interactions daily through phone queues and Zendesk.

At CVS Health, I managed complex intake operations, schedules, and confidential clinical data profiles. I supported 40–75 daily interactions across phone, email, and chat while maintaining accurate records.

At Preply, where I currently work part-time as an Online English Tutor, I deliver tailored corporate and conversational language training to adult learners. I also manage learning schedules and assessments and resolve scheduling conflicts and technical portal issues.

Experience

Work history, roles, and key accomplishments

Current

Online English Tutor

Current

Preply

Jan 2024 - Present (2 years 8 months)

Delivered tailored corporate and conversational language training to international adult learners, maximizing client engagement and retention. Managed student learning trajectories, scheduling, and profile assessments via the Preply platform.

Language Training Student Engagement Scheduling Customer Retention web platform management

Customer Helpdesk Representative

TrendHR

Feb 2024 - Sep 2025 (1 year 7 months)

Provided tier-1 and tier-2 IT support to internal staff and global clients, resolving software, hardware, and network incidents. Managed 40-50 daily client interactions via phone and Zendesk ticketing, and conducted system maintenance to ensure data integrity.

IT Support Troubleshooting Zendesk Ticketing Systems Network Diagnostics Data Integrity Customer Service

Online English Tutor

Nativecamp

Jan 2021 - Dec 2023 (2 years 11 months)

Taught immersive language lessons to diverse non-native student groups using interactive whiteboard interfaces. Maintained high lesson quality and time management to maximize repeat bookings and platform engagement.

Language Teaching Interactive Whiteboards Time Management Student Engagement Lesson Planning

Patient Care Service Representative

CVS Health

Oct 2020 - Sep 2023 (2 years 11 months)

Structured complex intake operations, booking schedules, and adjusted confidential clinical data profiles within deadlines. Managed 40-75 daily client interactions across phone, email, and chat, maintaining record accuracy in enterprise databases.

Patient Care Data Entry Scheduling Multichannel Communication Database Management Billing Health Insurance Verification

Customer Service Representative Intern

MTN

Dec 2019 - Aug 2020 (8 months)

Resolved multi-tier consumer billing disputes and network connection errors, securing high retention rates via promotional solutions. Troubleshot device issues including SIM provisioning and configuration layers.

Customer Service Billing Disputes Troubleshooting Network Diagnostics SIM Provisioning Retention