At Roto-Rooter Plumbing and Drain Service, I supervise dispatchers across Southeast markets and monitor incoming service requests to help ensure markets aren't over or under booked. I also resolve customer complaints and coach new dispatchers when assigned to a market.
Before becoming Dispatch Coordinator, I worked as a Dispatcher at Roto-Rooter Plumbing and Drain Service. I distributed jobs to field technicians, managed workloads across the Eastern portion of the country, and kept customers informed about technician arrivals.
Earlier, I worked in asset protection and loss prevention at Sports Authority and Macy's, including investigations, shortage prevention, and CCTV monitoring. I also served as a Corporal in the U.S. Marines, and I hold a Bachelor's in Criminal Justice from Grand Canyon University.

