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Brandon Holley

@brandonholley

Dispatch Coordinator at Roto-Rooter Plumbing and Drain Service, supervising dispatchers and balancing service bookings across Southeast markets.

United States

Message

At Roto-Rooter Plumbing and Drain Service, I supervise dispatchers across Southeast markets and monitor incoming service requests to help ensure markets aren't over or under booked. I also resolve customer complaints and coach new dispatchers when assigned to a market.

Before becoming Dispatch Coordinator, I worked as a Dispatcher at Roto-Rooter Plumbing and Drain Service. I distributed jobs to field technicians, managed workloads across the Eastern portion of the country, and kept customers informed about technician arrivals.

Earlier, I worked in asset protection and loss prevention at Sports Authority and Macy's, including investigations, shortage prevention, and CCTV monitoring. I also served as a Corporal in the U.S. Marines, and I hold a Bachelor's in Criminal Justice from Grand Canyon University.

Experience

Work history, roles, and key accomplishments

Current

Dispatch Coordinator

Current

Roto-Rooter Plumbing and Drain Service

May 2021 - Present (5 years 4 months)

Supervise various dispatchers within their respective markets across the Southeast region. Monitor incoming call requests for service to ensure markets aren't over or under booked. Resolve customer complaints for the company and poor customer reviews. Coach and train new dispatchers on performing daily duties when assigned to respective market.

Dispatcher

Roto-Rooter Plumbing and Drain Service

Jun 2014 - May 2021 (6 years 11 months)

Liaison between our field technicians and customers nationwide. Distribute jobs to field technicians.
Manage the workload of field technicians throughout the Eastern portion of the country. Interact with customers to keep them informed of the status of their assigned field technician’s arrival. Relay necessary job information to the field technician. Resolve any customer service issues.

Area Asset Protection Investigator

Sports Authority

Aug 2012 - Nov 2013 (1 year 3 months)

Monitor sales floors for theft activities and apprehend shoplifters and ensure the physical security of assigned buildings and their inventory. Monitors point of sale area to identify fraudulent internal or external theft/fraud and initiates and investigates dishonest activities. Resolve internal investigations utilizing interviewing/interrogations techniques. Work closely with experienced, pro

Loss Prevention Manager

Macy's

Nov 2011 - Aug 2012 (9 months)

Oversee shortage program for the store. Create shortage preventative initiatives to prevent future loss. Apprehend shoplifters by monitoring CCTV. Manage payroll expense for store detectives. Supervise store detective team. Conduct and resolve internal investigations on store associates.

Assistant Loss Prevention Supervisor

Macy's

Mar 2011 - Nov 2011 (8 months)

Assist with Loss Prevention Manager overseeing shortage program for the store. Create shortage preventative initiatives to prevent future loss.
Apprehend shoplifters by monitoring CCTV. Manage payroll expense for store detectives. Supervise store detective team. Conduct internal investigations on associates.