Open to opportunities

Brandon Garcia

@brandongarcia2

Message

I’m an IT Systems Engineer focused on Windows Server, M365, and secure networking.

Mexico

Message

What I'm looking for

I’m looking for remote-ready IT systems work where I can manage Windows Server, Microsoft 365, networking, and VPN security under SLAs—working with ServiceNow/Jira, clear documentation, and async, self-managed delivery across LATAM/US/EU hours.

I’m a Systems Engineer with 2+ years managing end-to-end IT infrastructure across mission-critical (oil & gas) and multi-campus education environments. I’m hands-on with Windows Server (AD, DNS, DHCP, GPOs), Microsoft 365 / Exchange, and SSL/IPsec VPN for secure remote access.

I thrive in 24/7 SLA operations, using ServiceNow/Jira to deliver reliable support and fast incident resolution. From operating enterprise network gear to leading security hardening (including a security-hardening playbook adopted across network devices), I’m committed to documentation, operational reporting, and continuous improvement—remote-first with async communication.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Coordinator

Current

ICEST

Dec 2025 - Present (6 months)

Administer Windows Server services (AD, DNS, DHCP, GPOs) for 45+ workstations and 15+ daily users across campuses, and manage Microsoft 365/Exchange provisioning and mailbox delegation. Configure SSL/IPsec VPNs for secure remote access and maintain same-day executive SLA support using ServiceNow and Jira.

Windows Server DNS DHCP SSL IPsec ServiceNow Jira

Infrastructure Support Analyst

Pemex

Jan 2024 - Dec 2025 (1 year 11 months)

Supported mission-critical refinery operations under strict 24/7 SLAs, troubleshooting Cisco, Huawei, and Nortel enterprise networking equipment. Authored a security-hardening playbook adopted across multiple network devices and documented incidents and infrastructure changes to corporate standards.

Network Troubleshooting Nortel Security Hardening