Open to opportunities

Brady Penta

@bradypenta

Message

I create audience-focused digital content and clear communications across platforms.

United States

Message

What I'm looking for

I'm looking for a communications or digital content role where I can create audience-focused messaging, produce engaging multimedia content, collaborate across teams, and continue growing in digital strategy and storytelling.

At Plymouth Rock Assurance, I maintain accurate auto insurance policy data, resolve complex inquiries, and adapt quickly to changing procedures and systems. Previously at NBC Sports Next/Versant Media, I managed escalated client cases and coordinated cross-functional resolutions using Salesforce across email, social media, and live chat.

I've also produced short-form video and social content at KSA Entertainment, developing timely stories and strategies that increased reach and engagement. At UCF's OSI, I led multi-platform social media, paid digital campaigns, integrated communications, and end-to-end video production.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

Plymouth Rock Assurance

Jan 2025 - Present (1 year 8 months)

Processed and maintained auto insurance policy data across multiple internal systems, ensuring accuracy and regulatory compliance. Applied in-depth knowledge of a new auto insurance product to support operational workflows and resolve complex policy inquiries.

Policy Processing Regulatory Compliance Customer Service Problem Solving

E-Commerce Specialist II

NBC Sports Next/Versant Media

Jan 2023 - Jan 2025 (2 years)

Managed complex and escalated cases by researching issues, coordinating resolutions, and closing high-priority items efficiently. Monitored operational performance metrics to maintain daily workflow efficiency and meet service level agreements.

Salesforce Customer Support Case Management Performance Metrics

Content & Social Media Producer

KSA Entertainment

Jan 2022 - Jan 2023 (1 year)

Produced short-form digital video and social content aligned with trending topics and audience engagement goals. Researched and developed timely stories for digital and broadcast platforms.

Video Production Social Media Strategy Content Creation Research Audience Engagement

Communications Manager

OSI at University of Central Florida

Jan 2019 - Jan 2021 (2 years)

Managed multi-platform social media presence and executed paid digital campaigns to support fundraising and event visibility. Developed and executed integrated marketing and communications strategies across digital and traditional channels.

Social Media Management Digital Campaigns Marketing Strategy Video Production Editing