Open to opportunities

Bonnie Jinkerson

@bonniejinkerson

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Dedicated healthcare and customer service professional transitioning into administrative and office support roles.

Canada

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What I'm looking for

I’m looking for an administrative or office support role where my organization, documentation skills, and client-focused communication help people feel supported. I want a fast-paced, reliable team where I can learn new systems quickly and contribute immediately.

I bring 10+ years of experience across healthcare and customer service environments, with a strong reputation for being “detail-oriented and dependable.” In my PSW roles, I focused on comfort, dignity, and hygiene while following strict infection control and health & safety protocols.

I’m trusted for accurate, timely documentation and clear communication—whether I’m observing and reporting changes in patient condition, assisting with daily living activities, or supporting patients and families with calm, consistent care. Previously, in high-volume call center roles, I managed inbound calls, solved client inquiries, de-escalated concerns, and updated client records with professionalism and empathy.

I’m eager to transition into an administrative role, bringing my organization, multitasking, and client-focused service to office support. With a Medical Office Administration college diploma and a mindset shaped by helping clients feel supported and heard, I’m ready to contribute strong communication and reliable task management.

Experience

Work history, roles, and key accomplishments

Current

Personal Support Worker

Current

VON (Victorian Order of Nurses)

Feb 2025 - Present (1 year 4 months)

Provided hands-on patient care focused on comfort, dignity, and hygiene in home and long-term care settings. Followed infection control and health & safety protocols and maintained accurate documentation while observing and reporting patient condition changes.

Patient Care Infection Control Health & Safety Observation And Reporting Documentation

Personal Support Worker

Bayshore Homecare Solutions

Aug 2022 - Jan 2025 (2 years 5 months)

Delivered supportive, hands-on care for clients, assisting with daily living activities and maintaining patient comfort, dignity, and hygiene. Ensured compliance with infection control and health & safety protocols while documenting care and building trusting relationships with patients and families.

Patient Care Infection Control Health & Safety Daily Living Activities Documentation Safety Focused Caregiving

Personal Support Worker

Meadow Park Nursing Home

Jun 2021 - Oct 2022 (1 year 4 months)

Provided hands-on patient support in a long-term care environment, assisting with daily living activities and maintaining hygiene and comfort. Followed infection control and health & safety protocols, observed and reported changes in patient condition, and kept timely documentation.

Patient Care Infection Control Health & Safety Daily Living Activities Observation And Reporting Documentation Professional communication

Customer Service Representative

YA Canada

Oct 2016 - Mar 2020 (3 years 5 months)

Managed high-volume inbound calls, assisting clients with inquiries, problem resolution, and service support. De-escalated concerns with professionalism and empathy while accurately documenting interactions and updating client records.

Client Inquiries De escalation Empathy Record keeping Documentation

Customer Service Representative

Concentrix

Apr 2011 - Aug 2015 (4 years 4 months)

Handled high-volume inbound calls, supporting clients with inquiries and service-related issue resolution. Maintained professionalism and empathy, de-escalated concerns as needed, and documented interactions to keep client records accurate.

Inbound Call Support Client Inquiries De escalation Empathy Documentation Multitasking