Looking for a job

stephanie obiajulu

@stephanieobiajulu

Message

I improve patient experiences through compassionate care, feedback follow-up, and practical project coordination.

Canada

Message

What I'm looking for

I'm looking for a role where I can improve patient or customer experiences through feedback, coordination, clear documentation and practical process improvements while collaborating closely with care teams and stakeholders.

I've supported patients, families and caregivers across St. Elizabeth Home Health, Got Care and Bayshore Home Health, documenting changes, escalating concerns and helping care teams maintain comfort, safety and continuity.

Alongside direct care, I coordinated customer-service improvements for Ola's Kitchen by organizing feedback, tracking actions in Excel, managing project plans and supporting workflow changes from order intake through delivery.

Experience

Work history, roles, and key accomplishments

Current

Personal Support Worker

Current

St Elizabeth Home Health

Nov 2024 - Present (1 year 10 months)

Provide person-centred support to clients with varied health and functional needs, building respectful relationships and adapting support to individual routines and preferences. Observe and document changes in behaviour, mood, cognition, mobility, and other symptoms, and communicate significant findings promptly to nurses and supervisors.

Patient Care Documentation Observe Critical Thinking Privacy Coordination

Freelance Product Manager

Ola's Kitchen

Oct 2024 - Jul 2026 (1 year 9 months)

Collaborated with the owner to define project goals and coordinate improvements to the customer ordering and service process, maintaining a practical project plan, task list, timeline, and decision log. Collected customer feedback and used Excel to organize data, track actions, and prepare summaries and charts for progress discussions.

Project Coordination Project Planning Task Management Customer Feedback Excel Data Visualization Requirements Documentation Stakeholder Communication Risk Management Process Improvement

Personal Support Worker

Got Care

Jul 2020 - Oct 2024 (4 years 3 months)

Delivered personal care and daily-living support in accordance with individualized care plans, safety procedures, and client preferences. Gathered feedback from clients and caregivers, recognized and reported changes in condition, and coordinated with families, nurses, and scheduling teams regarding visits and unresolved concerns.

Personal Care Feedback Collection Documentation Reporting Coordination

Personal Support Worker

Bayshore Home Health

Mar 2017 - Jun 2020 (3 years 3 months)

Supported clients with personal care, mobility, nutrition, medication reminders, and other activities of daily living while promoting dignity, independence, and choice. Built trusting relationships, observed and reported changes in symptoms and behaviour, and completed accurate visit and handover documentation.