Bongiwe Hlatshwayo

I’m a highly organized, detail-oriented Property Administrator with 7+ years of experience managing property administration, compliance, and client support across residential, industrial, and commercial real estate. I coordinate the full sales cycle—from property listing to final transfer—with accuracy, compliance, and client satisfaction at the center of my work.

In my current role at API Property Group, I manage FICA compliance by collecting, verifying, and ensuring buyers’, sellers’, and developers’ documentation is fully compliant. I draft and compile Offers to Purchase (OTPs) and standard property agreements, and I maintain deal files that are complete, compliant, and audit-ready. I also conduct research and information gathering using WinDeed to support sales teams and clients with ownership and title insights.

Previously, at Pam Golding Properties, I supported client engagement by responding to inquiries, assigning walk-ins to agents, scheduling viewings, and helping clients complete personal information forms with FICA and POPIA compliance in mind. I introduced POPIA compliant lead tracking systems and trained colleagues on FICA/POPIA best practices—strengthening both compliance culture and operational efficiency.

Earlier in my career, I worked as a Lead Tracker Consultant, overseeing CRM lead management, generating reporting on conversion rates and pipeline performance, and coordinating client service bookings. I also gained foundational administration experience as an Administration Clerk at Milling Logistics, including customer information management, routing calls, processing invoices, and maintaining organized filing systems.