Open to opportunities

SHARMILA De la Rosa

@sharmiladelarosa

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Property and maintenance coordinator delivering compliant tenancies, smooth operations, and calm resolutions.

South Africa

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What I'm looking for

I’m looking for a property role where I can coordinate maintenance and lettings end-to-end, manage compliance and inspections, and support strong landlord-tenant relationships—using CRM, scheduling, and clear, empathetic communication to keep operations running smoothly.

I’m a results-driven property professional with 15+ years’ experience in property management, lettings administration, and maintenance coordination. I act as the central point of contact for landlords, tenants, contractors, and internal teams, keeping everything moving with scheduling, diary management, and clear communication.

In my most recent role as a Property and Maintenance Coordinator, I facilitated maintenance and lettings operations across a portfolio of 300+ properties, coordinating end-to-end maintenance between landlords, tenants, and contractors and maintaining compliance through systems like Gas Safety Certificates and EICRs. With a strong legal-and-documentation background, I’m confident handling onboarding, renewals, inspections, CRM management, dispute resolution, and audit-ready records—so tenants stay supported and landlords stay informed.

Experience

Work history, roles, and key accomplishments

Property and Maintenance Coordinator

Flying Keys Real Estate Agency

Aug 2025 - Jan 2026 (5 months)

Managed maintenance and lettings operations across a 300+ property portfolio, coordinating landlords, tenants, and contractors to resolve issues quickly. Tracked statutory compliance (Gas Safety Certificates and EICRs), arranged updates ahead of expiry, and handled landlord/tenant disputes with professionalism and empathy.

Maintenance Coordination CRM Management Property Inspections Dispute Resolution Statutory Compliance Lease Onboarding

Sales and Lettings Administrator

Alan Batt Real Estate Agency

Feb 2025 - May 2025 (3 months)

Delivered sales administration and lettings onboarding, including creating listings and brochures and uploading compliant property packs (photography, floor plans, EPCs, leasehold and tenancy details, AML documentation). Managed inbound buyer/tenant enquiries via CRM/Rightmove/social media, scheduled viewings/inspections, pursued AML/Right to Rent documentation, and maintained audit-ready records.

CRM Management Listings On Rightmove Zoopla Viewings & Valuations Scheduling AML & Right To Rent Compliance EPC Record Verification

Property Administrator

EstateServe

Apr 2024 - Sep 2024 (5 months)

Drafted and managed letting agreements and residential leases, including Triple-Net Leases, across 7 Sectional Title properties while ensuring legal accuracy and compliance. Coordinated maintenance requests with contractors and tenants, performed property due diligence (zoning, title deeds, surveys, building and environmental reports), and maintained audit-ready records with AML/KYC controls.

Letting Agreement Drafting Triple Net Lease Support Due Diligence AML KYC Compliance Google Workspace Dropbox Documentation Residential Lease Administration

Property Leasing and Legal Assistant

Perrys (Pty) Ltd

Sep 2020 - Sep 2022 (2 years)

Administered 13 commercial rental units, managing leases, tenant relations, maintenance schedules, and regulatory compliance while providing high-quality client service. Drafted and reviewed lease agreements, renewals, and addendums, and coordinated invoicing, utilities, and maintenance requests to support smooth facility operations.

Commercial Lease Administration Tenant Relations Maintenance Scheduling Regulatory Compliance Client Servicing Document Control

Property Paralegal to Director

Bidvest Properties (Pty) Ltd

Dec 2017 - Dec 2019 (2 years)

Provided executive support to the Director as the primary liaison with clients and attorneys, drafting and reviewing high volumes of loan/security/mortgage bond and lease-related agreements for an average of 100 company-owned properties. Supported risk assessments, conveyancing and mortgage bond registrations, and litigation/regulatory matters while maintaining precise SharePoint/SAP/DMS records a

Risk Assessment LexisNexis

Lease Administrator

Cushman & Wakefield Excellerate

Mar 2016 - Dec 2016 (9 months)

Drafted lease agreements, renewals, and addendums and supported the portfolio manager with leasing administration. Calculated turnover rentals and provisions for building and office set-up, and used Nicor CRM to onboard tenants and manage rental calculations.

Renewals Nicor CRM Usage Portfolio Administration Administrative Support

Branch Banking Administrator

First National Bank

Feb 2003 - Aug 2015 (12 years 6 months)

Served as the Director’s first point of contact, drafting and reviewing complex financial agreements (about 4 per day) and supporting risk assessments, mortgage transfer processes, and litigation/regulatory affairs. Managed high-volume data entry and document management across SharePoint, SAP, and DMS systems, vetting collateral documents and lease agreements to support loan payability and complia

Financial Agreement Drafting & Review Risk Assessment Mortgage Transfers Coordination Collateral & Lease Vetting Stakeholder Correspondence