Open to opportunities

Bongeka Nkosi

@bongekankosi

Message

Assistant Manager and aspiring full-stack developer focused on customer success and operational excellence.

South Africa

Message

What I'm looking for

I seek challenging opportunities where I can fully use my skills for the success of the organization. I value strong teamwork, clear communication, and attention to detail, and I’m ready to contribute to measurable results and customer satisfaction.

I work as an Assistant Manager with hands-on responsibility for daily operations—sales, merchandising, and inventory control—while keeping a strong eye on detail. I’ve supported consistent performance by monitoring KPIs like sales targets, conversion rates, and stock turnover, and helping the team overachieve monthly goals.

Before that, I built my customer service foundation as a Call Center Agent, handling customer service, posting adverts, booking interviews, and producing weekly reports while reaching monthly targets. I also worked in fast-paced environments that required reliability, clear communication, and organized follow-through.

I bring an adaptable mindset from roles including Field Worker (Statistics SA (CENSUS)) and Office Assistant work, plus continued growth through full stack developer training at FNB App Acadamy. I’m seeking challenging opportunities where I can fully use my skills for the success of the organization, whether I’m working alone or collaboratively.

Experience

Work history, roles, and key accomplishments

Assistant Manager

R&L Apparel

Aug 2024 - May 2025 (9 months)

Assisted in managing daily apparel store operations, including sales, merchandising, and inventory control. Supervised and trained a team of 3+60 staff, monitored sales/conversion and stock KPIs, and supported visual merchandising and customer escalations.

Retail Operations Sales Performance Merchandising Inventory Control Team Supervision KPIs Customer Service Visual Merchandising Scheduling

Call Center Agent

Shatema Academy

Feb 2012 - May 2022 (10 years 3 months)

Provided customer service and handled administrative tasks including posting adverts, booking interviews, and preparing weekly reports. Reached monthly targets through consistent client support and process follow-through.

Customer Service Administrative Support Interview Scheduling Data Entry

Field Worker (Census)

Statistics SA

Oct 2011 - Nov 2011 (1 month)

Enumerated households as part of the census, collecting required information accurately in field conditions. Produced field data according to reporting requirements with a strong attention to detail.

Census Field Data Collection Survey Administration Attention To Detail Community Outreach Paperwork Handling Reporting Time Management

Office Assistant

Nkosi Taxi's

Jan 2009 - Jan 2010 (1 year)

Handled office administration and bookkeeping, supporting day-to-day business operations. Organized routes and maintained structured administrative records to keep scheduling running smoothly.

Bookkeeping Administrative Support Route Planning Record keeping Scheduling Clerical Support Attention To Detail