At Creastech Limited, I work with business users and technical teams to turn operational needs into requirements, configured workflows, and tested systems. I prepare BRDs, functional requirements, user stories, and acceptance criteria.
For a Nigerian financial-services company, I delivered a unified customer-service platform across social media, WhatsApp, live chat, and email, with departmental routing, SLA policies, and reporting. I also integrated HoduCC call-centre activity with Zoho CRM Plus for a Nigerian microfinance bank.
I lead development of KONECT Worksuite, defining requirements, workflows, roles, permissions, and integrations across its business modules. I designed a visual workflow builder for non-technical users and built reporting for CRM, Help Desk, and Live Chat performance.
Through Walker-Tech, I deliver and support websites, web applications, and system integrations for clients. I also provide Tier-2 application support and authored a 115-case UAT/QA test plan at Creastech Limited.
