At BlueGrid / Reblaze, I monitor security alerts, investigate abnormal system behavior, and handle Tier 2 incidents. I write and deploy security rules to block malicious traffic targeting client applications.
I also analyze logs to identify incident and performance root causes, and create attack reports and incident summaries. I work with clients to fine-tune security configurations and resolve issues.
Previously, at IBM, I provided advanced technical support for IBM Storage systems and diagnosed infrastructure issues for enterprise clients. I also performed root cause analysis and coordinated with on-site engineers on issue resolution.
