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Bogi Izsó

@bogiizs

Operations Coordinator at Otthon Centrum - Otthon 13 Franchise, coordinating onboarding and resolving customer and operational requests.

Hungary

Message

What I'm looking for

I’m looking to apply my experience in customer operations, supporting and educating customers while delivering a consistently positive service experience.

At Otthon Centrum - Otthon 13 Franchise, I coordinate administrative and operational processes across the franchise and four related businesses. I follow customer and stakeholder requests through to resolution and coordinate consultant onboarding and offboarding.

I also validate customer, business, and transaction data across systems, then prepare weekly and monthly Excel reports to support operational visibility and day-to-day decisions.

At BeHappy English Language School, I managed customer onboarding and records in MiniCRM, coordinated enquiries and schedules, and investigated issues through to resolution. I also delivered individual and small-group English training online and in person.

At Xentury Kft., I handled phone and email enquiries, complaints, and operational issues, coordinating with external partners on logistics and case statuses. I maintained customer-facing webshop information for 200+ SKUs per month.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Otthon Centrum - Otthon 13 Franchise

Aug 2025 - Present (1 year 2 months)

Coordinate administrative and operational processes for the franchise and four related businesses, managing multiple customer- and stakeholder-related requests, priorities, and deadlines. Handle incoming requests and operational issues, coordinating with internal teams and external partners to follow cases through to resolution.

Administrative Support Process Coordination Stakeholder Management Data Validation Excel reporting Customer Service Onboarding Offboarding Documentation Internal Systems

Education Coordinator | English Teacher

BeHappy English Language School

Apr 2023 - Jul 2025 (2 years 3 months)

Managed customer onboarding and maintained customer data in MiniCRM, keeping records, statuses and next steps accurate and up to date. Coordinated customer enquiries, schedules and ongoing processes across customers, teachers and internal stakeholders, supporting smooth and timely service delivery.

Customer Onboarding MiniCRM Customer Data Management Scheduling Stakeholder Coordination Issue Resolution English Teaching Online Training In Person Training Communication Skills

Customer Service Coordinator

Xentury Kft.

Sep 2020 - Feb 2023 (2 years 5 months)

Provided phone and email customer support, handling enquiries, complaints, and operational issues and following cases through to resolution while keeping customers informed. Coordinated with external partner companies on logistics, deadlines and case statuses, supporting accurate and timely information flow between stakeholders.