Blessing Onumajuru
@blessingonumajuru
I improve SaaS retention, product adoption, and customer operations through CRM automation and data-driven customer success.
NigeriaWhat I'm looking for
I've improved customer retention by 10% at BENIF Global Services through proactive engagement, journey mapping, and CRM-driven success strategies while maintaining a 95% issue-resolution rate.
At UBA Group, I led a 500+ employee, 24/7 customer operations division across four specialist units, maintaining 98% CSAT and improving team performance by 40% in one quarter through coaching, KPI dashboards, and accountability systems. I also directed fraud prevention operations and coordinated investigations with NIBSS, the Central Bank of Nigeria, and external financial institutions.
As an independent consultant at BOC Consulting, I've led CRM implementation and automation projects that reduced onboarding from 30 minutes to near-instant. I build scalable customer success systems, including health scoring, renewal monitoring, executive reporting, and AI-powered voice-of-customer workflows.
Experience
Work history, roles, and key accomplishments
Customer Success Consultant
BOC Consulting
Jan 2026 - Present (7 months)
Led CRM implementation and workflow automation, reducing onboarding time from 30 minutes to near-instant. Designed and launched a Customer Service and Automation Unit for a client.
Customer Success Manager
Benif Global Services
Jan 2024 - Present (2 years 7 months)
Increased customer retention by 10% through proactive engagement and CRM-driven strategies. Maintained 95% issue resolution rate and generated expansion opportunities.
Senior Customer Operations Manager
UBA Group
Mar 2018 - Dec 2023 (5 years 9 months)
Maintained 98% CSAT while leading a 500+ employee operations division. Improved team performance by 40% through coaching and KPI dashboards, and reduced fraud exposure.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Ajayi Crowther University, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
app.notion.com/p/blessing-portfolio/BLESSING-ONUMAJURU-s-PORTFOLIO-23504e6ba5d3803f8bf3f76522e089cdSalary expectations
Social media
Job categories
Skills
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