At Oxygen X Finance, I handled customer calls and escalated unresolved complaints, contributing to a 25–35% reduction in repeat calls. I also implemented structured follow-ups to support complete issue resolution and customer loyalty.
As an Administrative Officer at Amazing Brains School, I managed scheduling, filing systems, and external correspondence. I also prepared school reports and supported recruitment and employee onboarding.
At Unity School Osogbo., I taught Government, Civic Education, and Security Studies. I also developed and administered tests and exams to assess student comprehension.
Earlier, I streamlined record-keeping and data entry at Adetunji Onabawo & Co Legal Practitioners, reducing data entry errors by 20%. At Elizam Grace Computer Training Center, I edited documents and designed branding materials, and at Glorious Food Restaurant I resolved customer concerns with a 98% first-interaction resolution rate.
