At Tek Experts (Microsoft), I support customers with Azure billing and subscription management, analyzing billing platforms to address complaints and enquiries. I also work with cross-functional teams on timely resolutions and compliance.
Previously, as a Customer Success Account Manager (CSAM) / Technical Support professional at Tek Experts (Microsoft), I supported customers in Microsoft, Azure and Office 365 environments, followed technical cases through to closure, and shared customer insights with product teams.
At Traction, I supported customers by phone, email and chat, onboarded and trained them on the product, and managed a portfolio of over 2,000 customers. My work contributed to customer conversion, retention and cross-selling, with a stated retention rate of 90% and month-on-month portfolio growth of 20%.
