Open to opportunities

Blessing Hanson

@blessinghanson

Message

Organized Virtual Assistant with 4+ years of experience in support.

Nigeria

Message

What I'm looking for

I am looking for a role that values proactive support and offers opportunities for growth.

As a dedicated Virtual Assistant with over four years of experience, I excel in providing administrative support, customer service, and project coordination. My expertise lies in managing calendars, optimizing workflows, and utilizing digital tools to enhance operational efficiency. I am passionate about helping businesses thrive through reliable and proactive support.

Throughout my career, I have successfully implemented systems that improve productivity and reduce errors. For instance, at Eunice Thomas Leadership Academy, I introduced a digital filing system that cut file search time by 50%. My commitment to high service standards is reflected in my ability to manage customer support channels with a 90% first-response resolution rate.

I am eager to leverage my skills and experience to contribute to a dynamic team, ensuring smooth operations and exceptional client service.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

DreamPort

Jan 2025 - Jan 2026 (1 year)

As an Independent Travel Manager, I conducted market research on airline trends, managed CRM tools to track client preferences, and provided customer support related to travel planning, saving clients time and money.

Market Research CRM Management Customer Support Communication Skills Data Analysis

Current

Independent Travel Manager

Current

DreamPort

Jan 2025 - Present (5 months)

Conducted market research on airline trends and managed CRM tools to track client preferences. Provided customer support for travel planning, ensuring cost-effective options for clients.

Market Research CRM Tools Customer Support Data Analysis Communication Skills Time Management Problem Solving

Virtual Assistant

Freelance

Jan 2023 - Jan 2024 (1 year)

As a Freelance Virtual Assistant, I drafted reports and presentations, managed customer support channels with a 90% first-response resolution rate, and handled appointment scheduling and inbox management for multiple clients.

Time Management Customer Service Inbox Management Workflow Optimization Google Suite Social Media Management Project Coordination Digital Communication

Virtual Assistant

Freelance

Jan 2023 - Jan 2024 (1 year)

Provided administrative support as a Virtual Assistant, managing customer communication and optimizing workflows. Drafted reports and presentations to enhance team communication, achieving a 90% first-response resolution rate in customer support.

Time Management Customer Service Workflow Optimization Google Suite Project Coordination Digital Communication Data Entry Social Media Management

Virtual Assistant

Eunice Thomas Leadership Academy

Aug 2020 - Jan 2022 (1 year 5 months)

Served as a Virtual Assistant, implementing a new digital filing system that reduced file search time by 50%. Introduced structured workflows for data entry, significantly cutting administrative errors and maintaining high service standards.

Digital Filing Systems Data Entry Customer Service Workflow Optimization Project Coordination Communication Skills Time Management

Virtual Assistant

Eunice Thomas Leadership Academy

Jan 2020 - Jan 2022 (2 years)

At Eunice Thomas Leadership Academy, I implemented a digital filing system that reduced file search time by 50%, introduced structured data entry workflows, and drafted executive presentations and internal reports for senior leadership.

Digital Filing Systems Data Entry Customer Service Workflow Optimization Project Coordination Communication Skills