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Blessing Ekpo

@blessingekpo1

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Tour Consultant & Ticketing Officer at Zeriah Travel & Tours Ltd, booking trips and creating tailored travel packages.

Nigeria

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What I'm looking for

I’m looking to work in a competitive environment that encourages innovative ideas, team spirit, and hard work. I want to provide excellent service while helping a growing company reach its goals and advancing my career.

At Zeriah Travel & Tours Ltd, I book and issue tickets and create travel packages tailored to clients' needs. I also advise on destinations, routes, visa requirements, and travel insurance.

I handle itinerary changes, cancellations, and re-bookings, and resolve travel-related issues such as delays or lost baggage. I work with airlines, hotels, and tour operators to secure rates for clients.

At Deboss Travels & Tours, I handled transport and accommodation reservations using GDS systems and prepared detailed itineraries. I also shared travel information and helped clients with travel inquiries and issues.

Earlier, I worked as an Executive Administrator & Personal Assistant at Editam Nigeria Ltd, supporting senior executives with calendars, meeting coordination, correspondence, and travel logistics. My experience also includes customer care at Guaranty Trust Bank Plc and cashier and administrative work at Di-Blest Gold Schools.

Experience

Work history, roles, and key accomplishments

Current

Tour Consultant & Ticketing Officer

Current

Zeriah Travel & Tours Ltd

Jan 2024 - Present (2 years 9 months)

Book and issue tickets for various modes of transportation, create and sell travel packages, and provide expert advice on destinations and visa requirements. Handle itinerary changes and resolve travel-related issues.

Ticketing Travel Packages Customer Service Itinerary Management Supplier Collaboration Payment Processing

Reservation & Ticketing Intern

Deboss Travels & Tours

Jan 2022 - Dec 2023 (1 year 11 months)

Handled bookings and reservations for transport and accommodations using GDS systems. Provided travel advice and prepared detailed itineraries for clients.

GDS Reservations Ticketing Customer Service itinerary planning

Executive Administrator & Personal Assistant

Editam Nigeria Ltd

Jan 2020 - Dec 2022 (2 years 11 months)

Provided high-level support to senior executives, including calendar management and meeting coordination. Handled confidential correspondence and managed office operations.

Executive Support Calendar Management Confidentiality Office Management Travel Logistics

Front Desk Officer

Ochebe Travel and Tours

Jan 2019 - Dec 2020 (1 year 11 months)

Greeted visitors, directed them to appropriate destinations, and operated the telephone switchboard. Processed and prepared memos, correspondence, and travel vouchers.

Front Desk Operations Phone Handling Customer Service Administrative Support

Customer Care Representative

Guaranty Trust Bank Plc

Jan 2018 - Dec 2019 (1 year 11 months)

Handled customer inquiries and provided support, including account opening, online banking setup, and KYC documentation. Resolved issues and managed complaints while cross-selling banking products.

Customer Service Account Opening Online Banking KYC Complaint Management Cross Selling

Cashier/Admin

Di-Blest Gold Schools

Jan 2016 - Dec 2018 (2 years 11 months)

Received payments by cash, credit card, voucher, and automatic debit. Issued receipts, refunds, and change due, and answered parents' questions about school policies.

Cash Handling Customer Service Administrative Support