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Blessing Alphonsus

@blessingalphonsus

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I resolve customer issues across email, chat, phone, and CRM platforms while improving retention and response times.

Nigeria

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What I'm looking for

I'm looking for a remote customer support or virtual assistant role where I can resolve customer issues, manage CRM workflows, collaborate across time zones, and deliver positive customer experiences.

I've supported customers at Evlogia International Limited, Save the Bride Movement, and Chevron Oil & Gas through phone, email, live chat, and CRM platforms. At Evlogia, I maintained a 95%+ issue resolution rate, reduced response time by 30%, resolved 55 complex cases in one week, and de-escalated 25 difficult complaints.

I bring over eight years of customer support and administrative experience, including ticket, order, calendar, and record management. I work confidently with Zendesk, Freshdesk, HubSpot, Intercom, Shopify, Gorgias, and remote collaboration tools, and I enjoy keeping customers informed while finding practical solutions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Evlogia International Limited

Jan 2024 - Dec 2026 (2 years 11 months)

Provided customer support via phone, email, and live chat, managing tickets and maintaining records using Freshdesk and HubSpot. Achieved a 95%+ resolution rate, reduced response time by 30%, and resolved 55 complex cases in one week.

Customer Support Email Support Live Chat Phone Support Ticket Management Freshdesk HubSpot CRM Management Problem Solving Time Management

Customer Service Representative

Save the Bride Movement

Jan 2021 - Dec 2024 (3 years 11 months)

Supported customers with enquiries, complaints, and order updates across multiple channels. Reduced customer churn by 75% through proactive follow-up and maintained an 85% customer satisfaction score.

Customer Support Email Support Phone Support CRM Management Customer Retention Follow up

Customer Service Representative

Chevron Oil & Gas

Jan 2016 - Dec 2020 (4 years 11 months)

Assisted customers with enquiries, service requests, and account-related concerns. Maintained accurate records and collaborated with internal teams to resolve issues professionally.

Customer Support Phone Support Email Support CRM Management Problem Solving Collaboration

Customer Service Officer

Ely on Wind of Change Ventures

Jan 2009 - Dec 2011 (2 years 11 months)

Assisted customers with enquiries and service requests, maintained records, and provided administrative support. Built positive relationships through friendly and professional service.

Customer Support Administrative Support Data Entry

Front Desk Officer

Reel Fine sse Concepts Ltd

Jan 2008 - Dec 2009 (1 year 11 months)

Welcomed visitors, managed front desk operations, answered calls, scheduled appointments, and supported daily office activities.

Front Desk Support Customer Service Phone Support Scheduling Administrative Support

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, Entrepreneurship and Business Management

2012 - 2016

Pursued a Bachelor of Science in Entrepreneurship and Business Management, gaining foundational knowledge in business principles and entrepreneurial practices.