Blessing Adeola Aderanti
@blessingadeolaaderan
Dedicated team manager with expertise in customer service and operations.
What I'm looking for
I am a dedicated professional with a proven track record in management, leadership, and communication. My experience spans various roles where I have successfully led and managed teams in customer service and operations. I pride myself on being detail-oriented, particularly in problem-solving and planning, which has enabled me to coach, motivate, and develop cross-functional teams to achieve maximum efficiency and productivity.
In my most recent role as a Team Manager at Sety, I provided essential support and guidance to my team, ensuring we met our organizational goals. I established key performance indicators and monitored progress regularly, fostering strong relationships with team members to drive success. My previous experiences in customer support roles have equipped me with the skills to handle customer inquiries effectively, achieving a 90% first contact resolution rate and maintaining high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Team Manager
Sety
Sep 2022 - Jan 2024 (1 year 4 months)
Led a team to achieve organizational goals by providing support, coaching, and performance monitoring. Established key performance indicators and scheduled staff shifts to optimize productivity.
Social Media Customer Support
Lumos Nigeria
Nov 2021 - Aug 2022 (9 months)
Handled customer inquiries and complaints via social media platforms, achieving a 90% first contact resolution rate while ensuring customer satisfaction.
Inbound Customer Support
Lumos Nigeria
Sep 2016 - May 2020 (3 years 8 months)
Provided high-quality customer support by addressing inquiries and resolving complaints, significantly reducing customer wait times and enhancing satisfaction.
Inbound Customer Support
Ison BPO
Aug 2015 - Aug 2016 (1 year)
Maintained a professional attitude while providing customer support, resolving issues efficiently, and exceeding performance metrics in service delivery.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor of Science, Chemistry
2008 - 2013
Studied Chemistry, focusing on the principles of chemical science and its applications. Developed a strong foundation in analytical techniques and laboratory practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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