I've supported enterprise users at the Department of Veterans Affairs, Aptiv, Axalta, R1 RCM, and Alliance Inspection Management, resolving endpoint, access, connectivity, and hardware issues across healthcare, manufacturing, and corporate environments. At the VA, I supported approximately 3,100 users and Cerner EHRM initiatives, including clinical workstations, medical applications, and specialized equipment.
At R1 RCM, I led escalation support for seven analysts serving 19,000 users across 750 locations and improved ticket resolution rates from below 40% to 95%. I bring hands-on experience with Microsoft 365, Intune, SCCM, Active Directory, ServiceNow, Windows, VPN, MFA, endpoint deployments, and VIP support.
