Open to opportunities

Blake Wiggins

@blakewiggins

Message

Results-oriented implementation analyst with expertise in enterprise payment solutions.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am a results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. My strategic thinking combined with hands-on experience allows me to deliver impactful solutions that enhance organizational performance. Currently, I work as an Advanced Applications/ Implementations Analyst at Jack Henry & Associates, where I support end-users and financial institutions in navigating complex applications within our Enterprise Payment Solutions Department.

Throughout my career, I have developed a strong foundation in customer service, banking, management and fintech. I have successfully managed incident tracking systems, provided comprehensive training for users, and contributed to application testing efforts. My commitment to quality assurance and compliance has consistently resulted in reduced errors and improved client satisfaction. I thrive in collaborative environments and am dedicated to driving success through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Advanced Applications/Imp Analyst

Current

Jack Henry & Associates

Jan 2021 - Present (4 years 5 months)

Support end-users and Financial Institutions in navigating complex applications within the Enterprise Payment Solutions Department. Manage incident tracking, provide training, and collaborate with cross-functional teams to ensure client satisfaction and compliance.

Customer Support Fintech Incident Management Quality Assurance Technical Support SQL CRM Training

Licensed Insurance Call Center Agent

GEICO

Oct 2019 - Dec 2020 (1 year 2 months)

Assisted customers with auto policies, addressing billing questions and optimizing customer satisfaction. Maintained accurate records and consistently met performance targets.

Customer Service Salesforce Communication Skills Problem Solving

Senior Teller

The National Bank of Texas

Sep 2016 - Aug 2018 (1 year 11 months)

Processed transactions, conducted audits, and enhanced customer satisfaction. Managed cash transactions and identified fraudulent activities while assisting the VP with operational tasks.

Banking Customer Service Compliance Audit Management

Senior Teller Service Specialist

Southside Bank

Apr 2014 - Aug 2016 (2 years 4 months)

Handled transactions, managed audits, and resolved customer issues. Ensured compliance with internal controls while enhancing customer satisfaction.

Banking Customer Service Audit Management

Office Manager

BKJ LLC- Air Conditioning & Heating

Aug 2013 - Jan 2016 (2 years 5 months)

Managed office operations including AR/AP, payroll, and accounting. Coordinated events, managed vendor relationships, and streamlined processes for operational excellence.

Office Management Accounting Payroll Vendor Management Data Analysis

Manager

Attitude & CO.

Dec 2012 - Sep 2013 (9 months)

Oversaw store operations including inventory management, marketing, and customer service. Developed a loyal client base and implemented loss prevention strategies.

Inventory Management Customer Service Marketing Sales Analysis