Bj Ramos

Provided customer support by assisting with session rescheduling, troubleshooting dashboard access issues, and responding to inquiries through live chat, social media platforms, and Zoho tickets. Experienced in onboarding new companies and users to the MindYou platform while ensuring smooth account setup and user assistance.

Handled customer support through email, social media, and Zendesk by resolving inquiries and account-related concerns professionally and efficiently. Experienced in outbound verification calls, workflow coordination, report preparation, issue escalation, and maintaining high-quality customer service operations.

Handled customer inquiries and concerns through inbound calls, email, and social media while providing timely and professional support. Experienced in monitoring call performance, conducting outbound calls, coordinating team tasks, preparing daily reports, and serving as the point of contact in the absence of the Team Leader.

Pursued a Bachelor of Science in Information Technology, gaining skills in computer troubleshooting, CRM tools, and Microsoft Office applications.