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Biswapriya saha

@biswapriyasaha

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HR professional at British Telecom who managed onboarding and employee helpdesk cases across the employee lifecycle.

India

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At British Telecom, I managed end-to-end onboarding and supported new hires through joining and role transitions. I also handled HR helpdesk cases from intake through resolution, with attention to service levels and audit documentation.

At KPMG India, I processed offer requests through Oracle Recruiting Cloud and prepared MIS dashboards to support decision-making. I coordinated with Talent Acquisition and Onboarding teams to help candidates move smoothly toward joining.

At Bandhan Bank – Kolkata, India, I handled recruitment, payroll operations, background verification, and employee separation processing. Earlier, as a Human Resource Intern at Paytm – India, I screened resumes, conducted phone interviews, and supported recruitment drives.

Experience

Work history, roles, and key accomplishments

HR Specialist – Onboarding & Employee Experience

British Telecom

May 2023 - Aug 2025 (2 years 3 months)

Managed end-to-end onboarding and employee experience, including offer letters, background checks, and HR case management. Led employee helpdesk and ensured SLA adherence and audit compliance.

Onboarding Employee Engagement HR Operations HR Case Management SLA Management Audit Compliance Employee Lifecycle Management HR Software Digital Tools

HR Analyst

KPMG India

Aug 2022 - Dec 2022 (4 months)

Processed offer requests via Oracle Recruiting Cloud with zero errors and coordinated with Talent Acquisition and Onboarding teams. Analyzed MIS reports and generated dashboards to support data-driven decisions.

Oracle Recruiting Cloud Offer Management MIS Reporting Data Analysis Dashboarding Process Improvement Stakeholder Coordination

Human Resource Executive

Bandhan Bank

Dec 2019 - Jul 2022 (2 years 7 months)

Maintained employee and payroll records, managed payroll operations, and handled recruitment, background verification, and employee separation processes. Facilitated employee relations and terminations in line with HR policies.

Payroll Processing Recruitment Background Verification Employee Lifecycle Management Employee Relations HR Policy Compliance FnF Processing

Human Resource Intern

Paytm

Jun 2018 - Jul 2018 (1 month)

Screened resumes, conducted phone interviews, and tracked candidate progress. Participated in recruitment drives sourcing candidates via Naukri and LinkedIn.

Resume screening Phone Interviews Candidate Tracking Recruitment Naukri LinkedIn