Arpita User

Managed and resolved complex employee queries and cases as an MHLS Advisor, focusing on employee experience. Provided consultation on payroll, leave of absence, HR, benefits, and complex employee matters while ensuring compliance with Amazon policies and state laws.

Managed end-to-end recruitment for UK healthcare professionals, including sourcing, screening, interview coordination, and onboarding. Maintained ATS records and ensured excellent candidate experience.

Supported full-cycle recruitment including sourcing, screening, interview coordination, and onboarding. Partnered with hiring managers and managed ATS platforms (Taleo & Avature).

Assisted in the recruitment process including candidate screening and briefing.

Handled Amazon domestic process customer inquiries, providing timely and accurate resolutions. Built strong communication skills managing high-volume customer interactions across channels.

Project-based internship to understand banking operations and customer-facing services.

Grade: 83.9%

Pursued an MBA in Human Resource Management, achieving 83.9%.

Grade: 81.2%

Completed a BBA in International Business with 81.2%.

Completed certification in Recruiting, Hiring and Onboarding Employees.

Completed certification in Leadership Skills.

Completed certification in Power BI.

Completed certification in AI Essentials.

Completed certification in Brand and Product Management.

Completed certification in Fundamentals of Machine Learning and Artificial Intelligence.

Completed certification in Market Research and Consumer Behaviour.