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Bistra Amzina

@bistraamzina

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Financial crimes associate at DraftKings investigating suspicious activity and documenting audit-ready case findings.

Bulgaria

Message

At DraftKings Inc., I review transaction and account alerts, assess potentially suspicious activity, and make evidence-based recommendations for SAR escalation and state regulatory reporting. I also conduct enhanced due diligence and investigate linked activity.

I document findings in clear, complete case narratives and work with Financial Crimes, Risk, Compliance, and Operations teams to improve workflows and strengthen controls.

Earlier at Draftkings Inc., I monitored accounts and alerts for risk, fraud, and misuse, conducted investigations, and supported KYC and AML compliance. As a Senior Risk operations associate, I also supported complex cases and delivered onboarding and training for new hires.

At BNP Paribas CIB, I handled client data operations, onboarding, and knowledge transfer; at Concentrix, I worked in quality analysis and operations. My experience also includes customer support, process documentation, and data quality work.

Experience

Work history, roles, and key accomplishments

Current

Senior Financial Crimes Associate

Current

DraftKings Inc.

Mar 2026 - Present (7 months)

Review transaction and account alerts, assess potentially suspicious activity, and make evidence-based recommendations for SAR escalation and state regulatory reporting. Conduct enhanced due diligence reviews and investigate complex linked activity.

Transaction Monitoring SARs Enhanced Due Diligence Adverse Media Screening Public Domain Research Case Management Documentation Cross Functional Collaboration

Current

Risk Operations Associate

Current

DraftKings Inc.

Oct 2023 - Present (3 years)

Monitor customer accounts and system alerts to identify risk, fraud, and misuse, ensuring a safe, compliant, and trustworthy customer experience. Conduct in-depth account investigations and take timely, data-driven actions to prevent financial losses.

Risk Monitoring Fraud Detection Account Investigation KYC AML Compliance Onboarding Training Knowledge Base Management

Senior Risk Operations Associate

DraftKings Inc.

Sep 2025 - Feb 2026 (5 months)

Act as a subject matter expert for risk operations processes, supporting Risk, Payments, and Customer Support teams with complex cases. Deliver onboarding and training for new hires and provide guidance and mentorship to junior team members.

Risk Operations Subject Matter Expertise Onboarding Training Mentorship Process Improvement

Supervisor, BNP Paribas CIB Account Management

BNP Paribas CIB

Mar 2023 - May 2023 (2 months)

Supervised daily operations and managed request volumes in line with SLAs and service quality standards. Acted as the main point of contact between operations teams and stakeholders, ensuring clear communication and issue resolution.

Supervision SLA Management Stakeholder Communication Process Optimization Client Operations

Client Database Officer

BNP Paribas CIB

Sep 2021 - Mar 2023 (1 year 6 months)

Started as first team member trained for the role in Portugal, becoming a key reference point for local operations. Led knowledge transfer and onboarding of new team members, delivering training on systems, processes, and regulatory requirements.

Client Onboarding Data Management Regulatory Compliance Training Knowledge transfer Process Standardization Data Quality Data Migration Four Eye Checks

Team Lead, Operations

Concentrix

Jan 2020 - Aug 2021 (1 year 7 months)

Led operational performance by tracking KPIs, SLAs, quality metrics, and customer satisfaction to ensure service delivery met contractual and financial expectations. Coached and mentored team members through regular performance feedback and action plans.

Team Leadership KPI Tracking SLA Management Quality Metrics Customer Satisfaction Coaching Mentorship Process Improvement Calibration Audit

Quality Analyst

Concentrix Bulgaria

Mar 2018 - Jan 2020 (1 year 10 months)

Evaluated customer interactions for quality, accuracy, and adherence to standards and analyzed customer satisfaction surveys. Delivered actionable feedback through audits, calibrations, and business reviews.

Quality Assurance Customer Interaction Evaluation Feedback Audit Calibration Business Reviews Continuous Improvement

Customer Service Representative B2B & B2C

Concentrix Bulgaria

Mar 2016 - Mar 2018 (2 years)

Supported mainly Spanish-speaking business owners in the hospitality industry across B2B and B2C channels. Handled billing, invoicing, and product-related inquiries and resolved complex issues while maintaining high quality and customer satisfaction standards.

Customer Service B2B B2C Spanish Billing Invoicing problem resolution