Looking for a job

Bisma Idrees

@bismaidrees

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DevOps engineer building production platforms across AWS and Azure, including an incident system that cuts MTTR by 78%.

Pakistan

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What I'm looking for

I'm open to remote roles worldwide and available immediately.

At TechnoSurge Limited, I ran observability across production environments serving over 10 million users, sustaining 99.95% uptime and full SLA compliance. I also built Grafana dashboards that became the primary incident visibility layer for client engineering teams.

As an independent DevOps engineer, I’ve deployed production platforms across AWS and Azure and built an incident response system that diagnoses failures and briefs engineers in 90 seconds. I’ve also engineered a voice AI agent for a UK AML and KYC platform, reducing response latency to under 1,200 ms.

Experience

Work history, roles, and key accomplishments

Current

Independent DevOps Engineer

Current

Independent

Mar 2026 - Present (7 months)

Designed and deployed five production grade platforms across AWS and Azure, covering EKS, AKS, Terraform, Ansible, CI/CD, DevSecOps, GitOps, observability, FinOps, and disaster recovery. Delivered DevOps engagements for international clients through Upwork and engineered a production voice AI agent for a UK AML/KYC platform.

AWS Azure Amazon EKS AKS Terraform Ansible CI CD DevSecOps GitOps Observability FinOps Disaster Recovery N8n fastAPI Webhooks Deepgram GROQ Aura

DevOps Engineer

TechnoSurge Limited

Aug 2022 - Feb 2026 (3 years 6 months)

Managed service delivery to enterprise clients across financial services, education technology, and media broadcast. Architected end-to-end observability with Prometheus, Grafana, Loki, and Alertmanager, sustaining 99.95% uptime and sub-two-minute alert detection. Designed multi-stage CI/CD pipelines in Jenkins and GitHub Actions, reducing deployment lead time by 55% and manual steps by 40%.

Prometheus Grafana Loki AlertManager Jenkins GitHub Actions Kubernetes Terraform AWS HashiCorp Vault SonarQube Trivy OWASP ZAP SOC2 ISO 27001 SRE SLIs SLO SLAs SLOs Error Budgets Incident Management Run Books

Customer Support Executive

MyTutorPod

Jan 2023 - Feb 2024 (1 year 1 month)

Grew departmental sales by 30% through outbound prospecting and consultative discovery. Managed 50+ active client accounts, sustaining 94% retention and converting leads at 18% above team average. Redesigned onboarding workflow, cutting ramp time from five days to two and reducing errors by 40%.

Sales Lead Qualification Account Management Customer Retention Onboarding Communication Skills Scheduling