Open to opportunities

Bishwojeet Bhattarai

@bishwojeetbhattarai

Message

Business Intelligence Analyst turning high-volume data into automated dashboards and actionable insights.

Portugal

Message

What I'm looking for

I’m looking for a role where I can leverage BI and analytics to automate reporting, turn complex data into clear insights, and improve operational performance with strong stakeholder collaboration.

I’m a results-driven Business Intelligence and Data Analytics professional with 3+ years of experience supporting Meta and TikTok operations in high-volume international environments. I transform complex datasets into actionable insights, automate reporting, and help stakeholders make faster, data-backed decisions.

In my current role as Business Intelligence Analyst II at Teleperformance Portugal, I analyze 500K+ record datasets with 99%+ data accuracy, built and maintained 8+ Power BI dashboards, and automated SQL reporting to reduce manual effort by ~30%. I also run ad hoc analysis to surface trends and anomalies that directly improve business operations, while supporting cross-functional KPI reporting through Power BI and Excel.

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Analyst II

Current

Teleperformance Portugal

Aug 2023 - Present (2 years 11 months)

Analyzed 500K+ records across META programs to deliver actionable insights for operational teams and maintain 99%+ data accuracy. Built Power BI dashboards and automated SQL reporting, supporting cross-functional stakeholders with statistical analysis and ad hoc data analysis.

Power BI SQL Excel Data Visualization KPI Reporting Data Quality Ad hoc Analysis Statistical Analysis

WFM Analyst

Teleperformance Portugal

Oct 2022 - Jul 2023 (9 months)

Produced daily and weekly KPI reports for SLA adherence, occupancy, and shrinkage across a 250+ agent workforce. Monitored real-time operational metrics and used historical data to forecast staffing needs and support capacity planning for peak periods.

KPI Reporting SLA Workforce Management Data Analysis Workforce Forecasting Capacity Planning Scheduling Optimization

Customer Support Representative

Teleperformance Portugal

Oct 2021 - Oct 2022 (1 year)

Resolved 30+ technical cases daily for META AR/VR products using root cause analysis to achieve above-target CSAT scores. Authored knowledge base articles and synthesized user feedback to support product experience improvements.

Technical Support Root Cause Analysis Knowledge Base Management Customer Feedback Analysis

Career Guidance Advisor

Asian School of Management and Technology

Feb 2020 - Jul 2021 (1 year 5 months)

Provided career counselling to 100+ students using aptitude assessment and industry data analysis. Taught programming fundamentals to undergraduate cohorts to improve logical reasoning and problem-solving outcomes.

Career Counseling

Developer & Digital Marketing

Yeah Studio

Oct 2018 - Jan 2020 (1 year 3 months)

Developed full-stack web applications and managed data-informed digital marketing campaigns. Handled SEO, analytics, and client engagement metrics to support marketing performance.

Full Stack Web Development Digital Marketing SEO Web Analytics Engagement Metrics

Teacher

Pragya School

Jan 2017 - Jul 2018 (1 year 6 months)

Taught Computer Science and Mathematics, and managed school network infrastructure and result processing systems. Supported operational needs for delivering and tracking academic outcomes.

Teaching Computer Science Instruction Mathematics Instruction Network Infrastructure Results Processing

Education

Degrees, certifications, and relevant coursework

Asian School of Management and Technology

Bachelor of Science (BSc), Computer Science and Information Technology

2014 - 2019

Activities and societies: Final project: OCR document digitization pipeline. Key projects: Train Nepal to ICT Development; Asianhack hackathon; NASA Space Apps Challenge geospatial platform for pastoralist communities.

Completed a BSc in Computer Science and Information Technology, including a final project building an Optical Character Recognition (OCR) document digitization pipeline using Python and image processing.